Job Overview
We are seeking a dynamic and energetic Customer Service Professional with waste management experience to join our team. In this role, you will be the frontline representative, providing exceptional support to clients and customers while ensuring efficient communication and problem-solving. Your enthusiasm and organizational skills will drive positive interactions, helping us deliver top-tier service in a fast-paced environment. Multilingual abilities and strong technical proficiency are highly valued to serve our diverse customer base effectively.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, delivering clear and professional communication.
- Assist clients with waste management services, including scheduling pickups, addressing concerns, and providing product information.
- Handle data entry tasks accurately, maintaining detailed records of customer interactions and transactions.
- Support outbound calling efforts to follow up on service requests, gather feedback, or promote additional services.
- Utilize Microsoft Office tools to prepare reports, update client information, and manage documentation efficiently.
- Resolve customer issues by analyzing problems quickly and offering effective solutions while maintaining excellent phone etiquette.
- Collaborate with team members to ensure seamless client communication and uphold high standards of customer support.
Requirements
- Proven experience in office setting roles or customer support positions, preferably within waste management or related industries.
- Strong multilingual skills (bilingual abilities are a plus) to communicate effectively with diverse clients.
- Excellent communication skills—both written and verbal—with a focus on clarity and professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills for data entry and documentation.
- Demonstrated ability to handle customer service problems with patience, empathy, and effective resolution strategies.
- Experience in outbound calling, cash handling, or sales is advantageous but not mandatory.
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Knowledge of phone etiquette and technical proficiency in using AMCS Tower software or CRM systems is preferred.
Join us as a Customer Service Professional (Waste Exp Req) to make a meaningful impact by delivering outstanding client services while advancing your career in a vibrant team environment!
Pay: $17.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
Experience:
- Waste management: 1 year (Preferred)
- cusomer Service : 1 year (Required)
Work Location: In person
