Responsibilities include, but are not limited to:
Receptionist
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Operate paging/telephone system as required.
- Answer telephones; determine nature of call and direct caller to appropriate individual or department.
- Receive request from within the facility and locate personnel through paging system.
- Receive inquiries and release information in accordance with established policies and procedures.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Greet visitors. Direct to appropriate office and/or resident room.
- Give directions/information to visitors, guests, residents, sales representatives, etc.
- Offer beverages to visitors waiting for administrative personnel, as appropriate.
- Monitor presence and location of sale representatives in the facility.
- Ensure that all visitors sign in upon arrival.
- Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
Report suspicious persons/information to supervisor immediately.
- Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
- Assist with billing functions as directed by Billing Manager.
- Receive, sort, and distribute mail as directed.
- Operate copier, office machines, etc., as directed.
- Operate computer as directed.
- Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Administrator.
- Agree not to disclose resident’s protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
- Report any known or suspected unauthorized attempt to access facility’s information system.
- Schedule Transportation for residents+
- Perform other duties as requested by Supervisors and Administrator.
Admissions
- Assess inquiries and respond to referrers immediately. Ensure an immediate response to phone, fax, and walk-in inquiries and referrals;
- Facilitates admission decision and ensures positive admission experience for customer and family;
- Meets census goals by working with the center's interdisciplinary team and Network entities to coordinate customer flow into and through the nursing center;
- Coordinates tour, application, and sales process with customers, families, and referrers, either personally or with appropriate backup systems;
- Ensures proper completion, signing, and distribution of paperwork;
- Meets with family and customers on the day of admission and ensures appropriate preparation of room and introduction to nursing staff on the unit;
- Communicates admission criteria to referral sources, customers and families;
- Ensures comprehensive gathering and documentation of customer data which will enhance appropriate placement within the Network;
- Maintains thorough knowledge of medical, social and financial information relating to Eldercare;
- Conducts follow-up on all inquiries which have not yet been converted to admissions;
- Works with Administrator and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings;
- Maintains statistics indicating customer flow, pending and lost inquiries, denials, hospital discharges, and marketing activity; submit to corporate office;
- Nurtures referral relationships with physicians, social workers, and discharge planners as valued customers to maximize referrals and facilitate admissions;
- Develops and maintains referral base;
- Maintain an accurate record of available beds/census.
- Admit, transfer, and discharge residents in accordance with established policies and procedures.
- Maintain current records of all residents admitted/discharged by this facility in accordance with established policies and procedures.
