About ChargerGoGo
ChargerGoGo is a fast-growing shared power and smart venue infrastructure company operating across all 50 U.S. states, with over 1 million app users and a growing network of thousands of portable phone charging stations.
Through its charging network and integrated digital out-of-home advertising screens, ChargerGoGo helps venues, distribution partners, and enterprise operators improve customer experience while creating new recurring revenue opportunities.
As ChargerGoGo continues expanding its national footprint, enterprise partnerships, and advertising capabilities, we are looking for a Senior Customer Success Manager to help our most strategic partners grow, retain, and scale successfully.
About the Role
The Senior Customer Success Manager will manage a portfolio of strategic and enterprise accounts. This role is responsible for customer retention, account growth, unit performance, partner satisfaction, and expansion revenue.
The Senior Customer Success Manager will play a key role in driving Net Revenue Retention, improving account performance, identifying expansion opportunities, and turning key distribution partners into scalable growth engines.
This role is ideal for someone who can operate as both a strategic account leader and a business advisor. The right candidate will be comfortable working with executives, coaching partners, analyzing performance data, solving operational challenges, and creating long-term growth strategies for high-value accounts.
Key Responsibilities:
Strategic Account Management
- Manage top-tier distribution partners, venue groups, enterprise chains, and high-revenue operators.
- Build strong relationships with key stakeholders, including operations teams, marketing teams, finance teams, ownership groups, and executive leadership.
- Lead regular business reviews and executive QBRs with strategic accounts.
- Serve as the primary business advisor for assigned accounts.
- Understand each partner’s business goals and create account plans that support long-term growth.
Revenue Growth and Expansion
- Identify and drive expansion opportunities across existing accounts.
- Support additional location rollouts, additional units per site, and premium placement opportunities.
- Build account growth strategies based on customer goals, location performance, and market opportunity.
- Partner with Sales when needed, while owning the long-term expansion strategy for assigned accounts.
- Help distribution partners improve business performance and scale successfully.
- Drive Net Revenue Retention and expansion revenue across the assigned portfolio.
Performance Optimization
- Analyze account performance, including revenue per unit, usage trends, deployment progress, downtime, and overall account health.
- Identify underperforming locations and recommend improvement plans.
- Use data to provide clear recommendations to customers and internal teams.
- Help partners understand how to maximize revenue, utilization, and return on investment.
- Track account performance and report key insights to leadership.
Retention and Risk Management
- Identify churn risks early and create retention strategies to protect key accounts.
- Maintain a strong renewal and account health pipeline.
- Proactively address customer concerns, operational blockers, and performance issues.
- Work with internal teams to resolve customer issues quickly and professionally.
- Build long-term customer trust and loyalty.
Cross-Functional Collaboration
- Work closely with Operations on deployment, uptime, service quality, and issue resolution.
- Collaborate with the Advertising team to support digital out-of-home advertising and monetization opportunities.
- Partner with Finance to support revenue share accuracy and payment transparency.
- Communicate customer needs, risks, and priorities to internal stakeholders.
- Help influence internal priorities for enterprise and strategic accounts.
Success Metrics
Success in this role will be measured by:
- Net Revenue Retention
- Expansion revenue
- Account retention rate
- Average revenue per account
- Deployment timeline and completion
- Enterprise account penetration
- Partner satisfaction and account health
Required Qualifications
- 4+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, or a similar customer-facing role.
- Proven experience driving expansion revenue within existing accounts.
- Experience managing multi-location, enterprise, or high-value customer portfolios.
- Strong business acumen and ability to understand customer revenue models.
- Strong data analysis and problem-solving skills.
- Excellent communication, presentation, and relationship-building skills.
- Ability to work cross-functionally with Sales, Operations, Finance, and leadership teams.
- Strong ownership mindset with the ability to manage priorities and follow through.
- Comfortable working in a fast-paced, high-growth environment.
- Must be able to work in a hybrid role based in Las Vegas, Nevada.
Preferred Qualifications
- Experience with SaaS, hardware, or SaaS + hardware business models.
- Experience in venue, hospitality, entertainment, retail, franchise, or multi-location business environments.
- Experience with revenue-sharing models, partner programs, or channel-based growth.
- Experience working with distribution partners, enterprise customers, or strategic operators.
- Familiarity with CRM, customer success, reporting, or account management tools.
Why Join ChargerGoGo
- Join a fast-growing company with a national footprint across all 50 U.S. states.
- Help support a platform with over 1 million app users and thousands of portable charging stations.
- Work with strategic partners, enterprise accounts, and multi-location operators.
- Help shape the future of shared power, smart venue infrastructure, and digital out-of-home advertising.
- Own customer relationships that directly impact retention, expansion, and company revenue.
- Work directly with executive leadership and cross-functional teams.
- Play a key role in scaling ChargerGoGo’s Customer Success function as the company continues to grow.
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
