Job Overview
We are seeking a dynamic and detail-oriented Front Desk Insurance Coordinator to join our team. In this vital role, you will serve as the first point of contact for patients, managing insurance verification, billing processes, and administrative of dental benefits with enthusiasm and professionalism. Your energetic approach will ensure smooth office operations, accurate documentation, and exceptional patient service. This position offers an exciting opportunity to contribute to a well-organized dental office environment while utilizing your expertise in dental coding, insurance procedures, and office management.
Responsibilities
- Greet patients warmly and provide outstanding front desk customer service while managing multi-line phone systems and patient inquiries.
- Verify insurance coverage and eligibility using Dentrix and online insurance portals
- Collect and review documentation related to insurance claims, ensuring compliance with HIPAA regulations
- Facilitate insurance billing processes including PPO and private insurers by submitting claims via Dentrix platforms.
- Schedule appointments efficiently using medical scheduling software; coordinate care plans and follow-up visits.
- Maintain precise medical records by filing electronic and paper documents; ensure confidentiality per HIPAA standards.
- Assist with medical billing inquiries, payment posting, and collections to optimize revenue cycle management.
- Support clinical staff with administrative tasks such as intake procedures, health history updates, and verifying insurance information prior to patient visits.
Experience
- Prior dental office experience is highly preferred.
- Demonstrated proficiency with Dentrix is essential.
- Strong knowledge of dental terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures required.
- Excellent computer skills including Microsoft Office Suite; familiarity with dental practice management software like Dentrix is a plus.
- Exceptional patient service skills combined with professional phone etiquette; ability to handle multi-line phone systems confidently.
- Bilingual abilities are advantageous for serving diverse patient populations effectively.
- Strong organizational skills with clerical experience in filing, documentation review, and health information management preferred.
- Join us in delivering exceptional healthcare administrative support! Your energy and expertise will help create a welcoming environment for patients while ensuring seamless clinic operations through meticulous attention to detail and proactive communication.
Pay: $28.00 - $33.00 per hour
Work Location: In person
