Be the face of one of the top functional medicine practices in the country.
Functional Healthcare of Omaha — voted Best of Omaha and ranked a Top 5 Functional Medicine Practice in the U.S. — is looking for a warm, polished Patient Care Coordinator to be the first and last impression for every patient who walks through our doors.
This is a concierge, cash-pay practice. Our patients invest directly in their health, hormones, aesthetics, and longevity, and they expect an experience that matches. If you light up when you make someone feel genuinely cared for, you're comfortable talking through memberships, packages, and financing without it feeling "salesy," and you thrive when the day is fast and varied — you're who we're looking for.
If you're coming from another medspa, aesthetic or concierge practice, a dental treatment-coordinator role, or high-end hospitality, you'll feel right at home.
What you'll do
- Greet every patient warmly and run smooth, accurate check-in and check-out
- Own the phones, texts, emails, and web/social inquiries — and follow up fast
- Schedule consults, treatments, and follow-ups, and keep provider calendars full and efficient
- Help patients understand services, memberships, and treatment plans, and enroll them when it's the right fit
- Process payments, reconcile the day, and keep records HIPAA-compliant
- Support retention through proactive, caring follow-up
What makes you a great fit
- Experience in a medspa, aesthetic, wellness, concierge, dental, or hospitality front-of-house role (1+ year of patient/guest care)
- Genuinely warm, organized, and unflappable under a busy schedule
- Comfortable discussing pricing, memberships, and financing as part of great care
- Quick to learn scheduling, EHR, and CRM systems
The details
- $17–$20/hour, part-time or full-time (~37 hrs/week)
- Monday–Friday 8:30 AM–3:30 PM, plus two Saturdays/month 8:30 AM–1:00 PM
- In person, Omaha NE 68135
Pay: $17.00 - $20.00 per hour
Application Question(s):
- Do you have experience working in a cash-pay, concierge, functional medicine, wellness, or aesthetic practice where patients pay directly for services?
- Are you comfortable discussing treatment pricing, memberships, financing options, and long-term care plans with patients?
- Have you worked with patient lead management or CRM systems before?
- This role requires multitasking in a fast-paced environment while maintaining a high level of patient experience. Are you comfortable balancing phones, scheduling, payments, lead follow-up, and patient communication simultaneously?
- Are you willing and able to work Monday- Friday 8:30 AM - 3:30 PM and some Saturdays 8:30-1:00 PM
Experience:
- Patient care: 1 year (Required)
Work Location: In person
