Be the face of one of the top functional medicine practices in the country.
Functional Healthcare of Omaha — voted Best of Omaha and ranked a Top 5 Functional Medicine Practice in the U.S. — is looking for a warm, polished Patient Care Coordinator to be the first and last impression for every patient who walks through our doors.
This is a concierge, cash-pay practice. Our patients invest directly in their health, hormones, aesthetics, and longevity, and they expect an experience that matches. If you light up when you make someone feel genuinely cared for, you're comfortable talking through memberships, packages, and financing without it feeling "salesy," and you thrive when the day is fast and varied — you're who we're looking for.
If you're coming from another medspa, aesthetic or concierge practice, a dental treatment-coordinator role, or high-end hospitality, you'll feel right at home.
What you'll do
Administrative & Technical Skills
- Highly proficient with computers and comfortable learning new software and technology.
- Experience with Electronic Medical Records (EMRs) and healthcare software preferred.
- Able to manage multiple provider schedules with accuracy.
- Strong organizational, time management, and problem-solving skills.
- Comfortable navigating multiple software systems simultaneously while maintaining
attention to detail. Able to follow established systems while continually looking for ways to improve
efficiency.
Communication Skills
- Excellent written and verbal communication.
- Comfortable communicating through:
o In-person conversations
o Phone calls
o Text messages
o Email
o Secure patient portal messaging
- Creates a warm, welcoming, and professional experience for every patient.
- Communicates confidently and respectfully during difficult conversations.
Financial Responsibilities
- Comfortable discussing financial policies, memberships, and appointment fees.
- Confident collecting payments and explaining balances and payment options.
- Handles financial transactions accurately, professionally, and discreetly.
Patient Care & Customer Service
- Naturally kind, compassionate, and service-oriented.
- Makes every patient feel heard, welcomed, and valued.
- Demonstrates empathy while maintaining healthy professional boundaries.
- Maintains confidentiality and professionalism at all times.
Work Style
- Remains calm and solution-focused during busy clinic hours.
- Able to prioritize multiple competing demands without sacrificing patient care.
- Exceptional multitasking skills.
- Dependable, self-motivated, and accountable.
- Adaptable within a growing and evolving practice.
- Collaborates well with the team while working independently when needed.
What makes you a great fit
- Experience in a medspa, aesthetic, wellness, concierge, dental, or hospitality front-of-house role (1+ year of patient/guest care)
- Genuinely warm, organized, and unflappable under a busy schedule
- Comfortable discussing pricing, memberships, and financing as part of great care
- Quick to learn scheduling, EHR, and CRM systems
The details
- $17–$20/hour, part-time or full-time (~37 hrs/week)
- Monday–Friday 8:30 AM–3:30 PM, Some Saturdays 8:30 AM–1:00 PM
- In person, Omaha NE 68135
Pay: $17.00 - $20.00 per hour
Application Question(s):
- Do you have experience working in a cash-pay, concierge, functional medicine, wellness, or aesthetic practice where patients pay directly for services?
- Have you worked with patient lead management or CRM systems before?
- This role requires multitasking in a fast-paced environment while maintaining a high level of patient experience. Are you comfortable balancing phones, scheduling, payments, lead follow-up, and patient communication simultaneously?
- The hourly rate for this position is $17–$20 per hour. Does that align with what you're looking for?
- Are you willing and able to work Monday- Friday 8:30 AM - 3:30 PM and Some Saturdays 8:30-1:00 PM
Experience:
- Medical receptionist: 1 year (Required)
Work Location: In person
