Job Overview:
We are seeking a dedicated and customer-focused Guest Service Representative to join our team at Fairfield by Marriott Muskegon Norton Shores. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a seamless and memorable stay. This is a hands-on position at our select-service hotel, requiring strong multitasking skills, professionalism, and a passion for guest satisfaction.
This position is a PM SHIFT, 3PM - 11PM. Full-time.
Key Responsibilities:
- Warmly greet guests upon arrival and departure, ensuring a welcoming and personalized experience.
- Manage guest check-in and check-out efficiently while verifying identification, payment methods, and reservation details.
- Answer and direct phone calls promptly, addressing guest inquiries and requests in a professional and friendly manner.
- Maintain accurate cash handling procedures, including managing assigned bank, processing transactions, and reporting any discrepancies to management.
- Keep the front desk and lobby area organized and presentable, assisting with lobby engagement and guest interactions as needed.
- Ensure compliance with guest privacy and data security protocols when handling personal payment information (PPI).
- Address guest concerns and requests promptly, collaborating with other hotel departments to enhance the overall guest experience.
- Review the daily arrival list and assist in preparing and assembling welcome amenities for VIP guests.
- Assist in hotel operations as needed, ensuring all front desk responsibilities align with brand and service standards.
Qualifications & Experience:
- Minimum of one (1) year of experience in front desk or hospitality operations preferred.
- High school diploma or equivalent required.
- Knowledge of hotel front desk procedures, including check-in/check-out processes, reservations, and guest services.
- Proficiency in basic computer skills and hotel management systems preferred.
Skills & Abilities:
- Strong verbal and written communication skills with a customer-first approach.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Excellent problem-solving and time management skills.
- A team player with a positive attitude and a passion for providing outstanding guest experiences.
If you’re looking for an opportunity to grow in the hospitality industry and be part of a team that values exceptional service, we’d love to hear from you! Join us at Fairfield by Marriott Muskegon Norton Shores and help create memorable stays for our guests.
Apply today!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
