Join One of Georgia's Largest Family-Owned Automotive Groups!
At Jim Ellis Automotive Group, we believe our people are our greatest asset. For more than 50 years, we've built our reputation by taking care of our customers—and our team members. We are looking for an enthusiastic, customer-focused Service BDC Representative to join our growing team.
If you enjoy helping people, thrive in a fast-paced environment, and have excellent communication skills, we'd love to hear from you!
What You'll Do
As a Service BDC Representative, you'll serve as the first point of contact for our service customers. Your goal is to provide an exceptional customer experience while efficiently scheduling appointments and supporting our service departments.
Responsibilities include:
- Answer a high volume of incoming calls from customers to schedule appointments and make outbound calls to set up appointments as well
- Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
- Respond to customer inquiries and questions both by telephone and email
- Research required information using available resources
- Troubleshoot problems and provide information on status of repairs
- Provide customers with vehicle and service information as appropriate
- Accurately enter new customer information into system
- Verify and update existing customer information
- Identify and escalate priority issues
- Make follow-up customer calls
- Document call information according to standard operating procedures
- Route calls as appropriate and per procedure
- Complete all Leads in compliance with set guidelines
- Perform other duties as assigned by management
Qualifications
- Previous customer service, call center, hospitality, retail, or automotive experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong computer and data entry skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational and problem-solving skills.
- Positive attitude and a passion for providing outstanding customer service.
- High school diploma or equivalent preferred.
- Must be at least 18 years old.
- Valid driver's license with a clean driving record.
- Must be authorized to work in the United States.
Why Join Jim Ellis Automotive Group?
We are proud to offer a comprehensive benefits package and a workplace where team members can build long-term careers.
Benefits include:
- Weekly pay
- Five-day work week
- Closed every Sunday
- Paid training
- Career advancement opportunities and promotions from within
- Competitive pay
- Employee discounts on vehicles, parts, service, and accessories
- Employee Referral Bonus Program (up to $2,000)
- Medical, dental, and vision insurance
- Company-paid life insurance for full-time team members
- Short-term and long-term disability insurance
- 401(k) with company match
- Complimentary Teladoc services for full-time team members
- Employee Assistance Program (EAP)
- Paid holidays and paid time off
- Tuition savings through our partnership with DeVry University
- Complimentary lunch on Saturdays
- Team member recognition programs
- Company-sponsored giveaways to local events and attractions
- Community volunteer and charitable outreach opportunities
Why You'll Love Working Here
At Jim Ellis Automotive Group, we don't just offer jobs—we build careers. Our leadership team is committed to developing our team members, recognizing hard work, and promoting from within. Whether you're beginning your career or looking for your next opportunity, you'll find a supportive team and a company that values your success.
Selling and servicing vehicles is what we do. Taking care of people is who we are.
Apply today and become part of the Jim Ellis Automotive Group family!
Jim Ellis Automotive Group is an Equal Opportunity Employer. Employment is contingent upon successfully completing a background check, drug screening, and motor vehicle record (MVR) review
FXOP
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Automotive BDC : 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
