Description:
Innovative Life of New Jersey is seeking a Front Desk Administrative Assistant / Office Coordinator to support programs serving individuals with intellectual and developmental disabilities (IDD) under New Jersey DDD services. This role plays a critical part in maintaining daily operations, ensuring compliance, and supporting a structured, fast-paced program environment.
Key Responsibilities
- Serve as primary front desk contact for visitors, staff, and families
- Provide administrative support including scheduling, filing, scanning, and data entry
- Track attendance, participant records, and documentation
- Support intake and discharge processes ensuring accuracy
- Monitor billing and documentation for timely submission
- Maintain staff credentialing files and compliance tracking
- Assist with onboarding, background checks, and documentation
- Support EHR systems (Therap preferred)
- Assist with audits, compliance tracking, and reporting
- Maintain professional office environment
- Coordinate communication across teams, families, and providers
Requirements:
- High school diploma or equivalent
- 2+ years administrative or front desk experience
- 2+ years' experience in human services or healthcare
- Strong organizational and multitasking skills
- Strong communication and professionalism
- Microsoft Office proficiency
- Ability to maintain confidentiality
Qualifications – Preferred
- Experience in IDD or day program settings
- Experience with EHR systems such as Therap
- Familiarity with Medicaid or compliance environments
- Experience supporting audits or credential tracking
Regulatory / Compliance Requirements (DDD)
- Support DDD program requirements and compliance standards
- Assist with audit readiness and documentation accuracy
- Track CPR/First Aid, training, and credential expirations
- Ensure HIPAA compliance and confidentiality
Who Will Thrive in This Role
This position is a great fit for someone who has worked as a:
Administrative Assistant
Front Desk Receptionist
Office Coordinator
Healthcare Administrative Assistant
Human Services Administrative Support
Medical Office Assistant
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Stable, full-time schedule (no nights or weekends)
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Work in a structured, team-oriented environment
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Opportunity to build experience in healthcare administration and human services
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Play a key role in supporting a program that serves the local community
Benefits
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Medical, Dental, and Vision Insurance
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Health Savings Account (HSA) and Flexible Spending Account (FSA) options
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Paid Time Off (PTO) and Paid Holidays
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401(k) Retirement Plan (with employer match, if applicable)
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Company-paid Life Insurance and optional supplemental coverage
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Short-Term and Long-Term Disability Insurance
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Employee Assistance Program (EAP)
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Professional Development and Training Opportunities
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Employee Referral Bonus Program (if applicable)
