This is a full-time position; the schedule for this position is 40 hours per week; Monday-Friday 8:30 am to 5 pm; and rotating holidays.
The receptionist greets and directs visitors, completes administrative tasks, and handles a high volume of both routine and complex incoming, outgoing and inter-office telephone calls. Must have the ability to multi-task under pressure with a strong focus on exceptional customer service.
Responsibilities
- Answer telephones promptly in a professional, efficient and caring manner
- Answer caller’s questions or direct calls to appropriate personnel
- Take, relay and route messages as necessary
- Greet and direct visitors
- Manage the OOO Calendar and coordinate information provided
- Manage database (Scotland Yard) with employee information
- Assist with inventory management and ordering of office and kitchen supplies
- Distribute mail, faxes, and deliveries and help coordinate delivery to satellite offices
- Process appropriate death certificates and coordinate with by MDs & NPs in timely manner
- Coordinate and process death certificate corrections
- Maintain a positive and helpful environment
- Maintain clean and pleasant work environment
- Field staff questions
- Work with heavy interruptions while handling multiple duties
- Perform other duties as assigned by supervisor
Expectations
- Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.
- Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.
- Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.
- Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.
- Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment
Requirements
- High School diploma required plus one year work experience
- May be required to sit at a computer monitor and use repetitive motion techniques for prolonged periods of time
- Must have sensory abilities to complete communication and documentation requirements of the job
- May be required to lift up to 50 pounds
- Master necessary TL agency software
- Computer literate, including proficiency in Microsoft Outlook, Excel and Word
- Ability to work scheduled and/or unscheduled overtime; at times with short notice
Environmental Factors
- Knowledge of common safety hazards and precautions to establish a safe work environment
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
