S2STEM, a dynamic STEM enrichment center, is seeking a passionate and versatile Marketing & Customer Service Associate to drive our marketing efforts and deliver exceptional customer experiences. As a key member of our growing team, you will play a central role in promoting our programs, engaging with our community, and supporting our daily operations. If you're a tech-savvy marketing graduate with a love for education and a knack for customer service, this is your opportunity to make a real impact!
Key Responsibilities:
Marketing Magic:
- Collaborate with our leadership team to develop and execute impactful marketing campaigns across social media, email, and community outreach channels.
- Unleash your creativity to craft compelling content for social media posts, newsletters, and promotional materials that capture the excitement of STEM education.
- Monitor and report on enrollment metrics, providing valuable insights to fine-tune our marketing strategies.
- Support the planning and promotion of STEM events, enrichment programs, and outreach initiatives that inspire young minds.
- Assist in lead generation campaigns and follow up with prospective families to guide them through the enrollment process.
Customer Service Superstar:
- Be the friendly face and helpful voice of S2STEM, serving as the primary point of contact for parents, students, and visitors.
- Handle inbound inquiries (phone, email) with a smile, schedule center tours, assist with enrollments, and support new families through a seamless onboarding experience.
- Foster strong relationships with parents and students through clear, responsive, and empathetic communication.
- Assist with customer enrollments, billing, and day-to-day operational tasks in collaboration with our Operations Director.
What You'll Bring:
- A Bachelor's degree in Marketing, Communications, or a related field (or equivalent experience).
- 2-5 years of experience in customer service/ front office and marketing roles (internships count!).
- A genuine passion for education and experience working with children.
- Proficiency in social media platforms, Canva, Adobe Creative Suite, and digital marketing tools.
- Tech-savvy skills with Microsoft Office, Google Workspace, and various office tools.
- Bonus points for prior experience in education, STEM, or after-school programs.
The Intangibles:
- Stellar communication and customer service skills that leave a lasting impression.
- A keen eye for detail and an organized approach to juggling multiple tasks.
- Reliability, responsiveness, and a knack for thriving in a fast-paced environment.
- A collaborative spirit and positive attitude that uplifts the entire team.
- Exposure to STEM subjects and the ability to articulate the value of STEM education to parents and students.
Must-Haves:
- Reliable and committed
- Reliable transportation to reach our center and community events.
- Valid work authorization to join our team without delay.
- A clean background check, because safety is our top priority.
Why S2STEM?
- Be part of a mission-driven team passionate about inspiring the next generation of innovators.
- Gain hands-on experience in a vibrant STEM education environment.
- Enjoy a rewarding role that combines marketing, customer engagement, and operational support.
- Grow your skills with opportunities for professional development and mentorship.
- Competitive compensation and potential for full-time employment after 3 months.
Schedule: Monday to Friday, 12:30 PM to 6:00 PM (extended hours required during summer & school holidays).
If you're excited about the opportunity to shape young minds, create buzz around STEM education, and deliver unforgettable customer experiences, we'd love to hear from you! Apply now and let's inspire the future together at S2STEM.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Application Question(s):
- Do you have experience working with kids? In what capacity?
Education:
Experience:
- Customer Service and/or Marketing: 3 years (Required)
Ability to Commute:
- Glen Mills, PA 19342 (Required)
Work Location: In person
