Being a performance driven organization, Genuine IT thrives on employee driven activities and recognizes inspired contributions. We welcome new ideas and innovation from all levels and areas of operation. The infectious energy in the atmosphere infuses enthusiasm in all initiatives and endeavours across the organization. Employees are encouraged in their choice of areas of contribution, to grow with the company and explore wide expanse of available opportunities. At Genuine IT, you will find yourself having sense of fulfilment, pride, and fun while you carve your niche in an evolving career.
We have the following urgent positions Open in our Houston Office and you are welcome to contact us, so one of our HR associates will walk you through regarding career prospects or regarding the company. To schedule a meeting or a telephone call, please mail us at [email protected] or
Send resume with your contact details & specify position you are seeking to:
Job Title : Software Developer
No of Openings: 1
Job Responsibilities/Skills:
- Analyze business requirements, provide time estimates, create and modify Call Routing Strategies, preparation of design documents, system development, and production handover.
- Continuously improve system performance reports, perform root cause analysis for system outages; suggest improvements to ensure system up-time.
- Knowledge of voice networking technologies including TCp/Ip, SDp, DHCp, TFTp, VLAN, SIp, UDp, QoS, VoIp, and VLAN design.
- Working experience of Contact Center Technologies (IVR, SIp, CTI, WFM, VXML, CCpulse, CCAnalyzer, Verint Recording, Genesys Framework, GAX, CIM, HA Architecture, AVAYA IVR, Voice Call Routing).
- Developing touch tone, speech and Self Service IVR. Strong expertise in Chat/SMS/COBROS and Hands-on experience with coding using Genesys IVR tool.
- Reporting (CCA, Infomart), G-plus adapter for WFM (experienced on Verint and NICE).
Educational Background and Experience needed:
Bachelor’s Degree in computer science or related field of education.
Mail resume to GenuineIT, 9894 Bissonnet St., # 827, Houston, TX 77036.
