Case Aide: Community Support

Job Details

General Function:

To assist the Guild in offering Community Support services, which include but are not limited to food, clothing, shelter, prescriptions, etc.
To assist in providing case management through direct interactions with individuals and families in need
To be flexible in providing operational support for the Community Support program as needed

Reports To: Director of Community Support, Lead Caseworker in director’s absence

Duties and Responsibilities:

To interview individuals to determine their need and providing appropriate assistance.
To provide information and referral services to care receivers.
To process utility and rental assistance requests
To accurately maintain files and other required documentation, both electronic and paper.
To help Community Support staff in receiving, sorting, stocking, and tracking foods and supplies
To participate in required staff meetings and training.
To follow the daily instructions of the Director of Community Support or the Lead Caseworker in director’s absence
To assist in other tasks required as needed for the functioning of the Community Support program and of Mount Carmel Guild

Required Skills:

Basic computer skills and familiarity with working with databases, particularly CRM software
Ability to work within a team, as well as independently
Must be self-motivated and be Mission driven
Must be adept at handling pressure and working under stress,
Ability to maintain professionalism with people who can be challenging
Ability to lift and carry limited weight (bags of groceries-how many pounds)
Some fluency in Spanish, preferred OR willingness to learn basic phrases to help Spanish speaking care receivers at the pantry

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 15.0 per week

Benefits:

Ability to Relocate:

Work Location: In person