JOB SUMMARY
Salary range: $29.00 - $34.00 per hour.
The Residential Compliance Specialist functions within the Platform Services team and is responsible for ensuring compliance with local tax credit housing programs by reviewing certifications, verifying income and eligibility, and preparing regulatory reporting. This role also partners with property teams to resolve compliance related issues, conduct audits, and maintain accurate documentation in accordance with Holland Partner Group’s Core Values.
ESSENTIAL JOB FUNCTIONS
- Act as the subject matter expert (SME) for on-site staff related to local tax credit program compliance requirements, including waitlist and/or lottery requirements, verification of household income, assets, and student status in accordance with local tax credit program requirements and other applicable program rules, including but not limited to, MFTE, MULTE, ARCH, and BMR programs.
- Develop and deliver training material, job aids, and process documentation for operations and support teams for completing various program compliance workflows and software utilization.
- Develop and implement compliance procedures and monitoring for programs at new development and acquisition sites, including the management of initial tenant lotteries and waitlists, as needed.
- Monitor the Yardi Compliance Dashboard daily and provide to on-site teams and leadership to ensure unresolved “red flag” certification reviews are corrected in a timely manner.
- Act as liaison communication between on-site staff and RightSource as needed for process issue resolution
- Monitor findings of file audits and prepare compliance reports for residential leadership, clients, investors, and regulatory agencies.
- Track, prepare, and submit quarterly, annual, and ad hoc compliance reports to housing authorities, housing finance agencies (HFAs), and other oversight agencies.
- Partner with Property Managers and regional leaders to resolve compliance findings, audit discrepancies, and file corrections.
- Monitor and communicate changes of relevant federal, state, and local compliance regulations, income limits, forms, and utility allowances to operations teams and relevant support teams.
- Assist with the implementation of program-related updates and/or changes within Yardi Affordable Manager and Rent Café Affordable Housing modules.
- Assist with monitoring remediation of any corrective actions originated from compliance assurance findings, until completion.
- Assist the on-site team with prospective and current tenant communications, as assigned, to obtain required program income documentation and other documents/forms.
- Maintain confidentiality of resident information and handle sensitive documentation in accordance with privacy regulations and company policies.
- Perform file audits and other special projects as assigned in support of the Platform Services team.
- Represent Holland Partner Group in a professional manner at all times.
- Perform all other duties as directed and assist the overall team effort.
JOB REQUIREMENTS
Education: High School Diploma or equivalent is required. Bachelor’s Degree in Business Administration or related field preferred.
Experience: Minimum of three (3) years’ experience in local tax credit housing programs, California Tax Credit Allocation Committee (TCAC) requirements, and/or Low-Income Housing Tax Credit (LIHTC) compliance tenant certifications or management required. Previous experience developing and delivering compliance related training strongly preferred.
Knowledge, Skills and Abilities Required:
- Demonstrated proficiency in technical aspects of applicant and tenant certification process.
- Demonstrated knowledge and understanding of affordable housing program compliance and reporting.
- Ability to train and mentor employees on compliance related programs.
- Ability to develop, organize, and deliver engaging training materials for diverse audiences with varying levels of compliance knowledge.
- Ability to accurately perform multiple tasks in a complex and fast paced operating environment while maintaining a strong attention to detail.
- Advanced proficiency in Excel and other Microsoft Office 365 applications.
- Ability to command mastery of company used software. Experience with Yardi Affordable Compliance Manager, Yardi Screening, and SNAPPT strongly preferred.
- Ability to work independently and as a member of the team.
- Excellent organizational and project management skills, with the ability to manage multiple training initiatives and deadlines simultaneously.
- Ability to create user guides, standard operating procedures (SOPs), job aids, and process documentation.
- Ability to understand and clearly explain program requirements.
- Strong verbal and written communication skills.
- Ability to work effectively with all levels of employees while inspiring respect and credibility.
- Detail oriented and well organized.
- Proactive, flexible, responsible, and resourceful.
- Ability to maintain integrity and commitment to the corporate vision and Core Values.
Attendance: This full-time position requires regular and punctual attendance compliant with the schedule set to meet company needs. Additional hours or overtime may be required.
This position also requires:
- Occasional travel and overnight stays.
- Ability to lift or move up to twenty (20) pounds.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Fluency in English both verbally and non-verbally.
Benefits: Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs.
If interested, you can search for specific or similar opportunities on Holland's Careers Page (https://www.hollandpartnergroup.com/careers) and apply to the job posting with an accurate resume for consideration.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
