Are you the one we are looking for? We want someone who embodies Hilton Values!:
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H- Hospitality.
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I- Integrity.
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L- Leadership.
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T- Teamwork.
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O- Ownership.
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N- Now.
Responsibilities:
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Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
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Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
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Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
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Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
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Maintain Housekeeping supplies.
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Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
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Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
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Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
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Answer/dispatch calls as received within the Housekeeping office.
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Delegate requests, either from guests or other employees.
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Contact other departments directly for urgent repairs.
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Prepare all daily work assignment sheets for room attendants.
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Coordinates and monitors Room Attendants, Public areas and Inspectors.
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Updates Inspector's and Room Attendants assignment sheets.
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May require assistance with assigning and distributing uniforms to employees.
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Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
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Assist in another area of the department as needed.
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Other duties as assigned.
Benefits:
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401(k).
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Dental Insurance.
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Employee discount.
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Flexible schedule.
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Flexible spending account.
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Health insurance.
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Life insurance
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Paid time off.
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Vision insurance.
Schedule:
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8-hour shift.
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Day shift.
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Holidays.
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Monday to Friday.
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Night shift.
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Weekend availability.
Ability to commute/relocate:
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Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).
Experience:
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Cleaning: 1 year (Preferred).
