Position Summary: Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision.
Position Responsibilities:
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Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
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Check to ensure that appropriate changes were made to resolve customers’ problems
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
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Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed
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Responsible for all aspects of order entry
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Provides proactive shipping information to customers
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Works to solve customer problems under direction of manager
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Responsible for producing submittals
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Responsible for all aspects of customer service as directed
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Other duties as assigned by manager
Essential Skills:
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Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
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Must have problem solving ability
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Must have excellent math skills
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Understanding new information for both current and future problem-solving and decision-making
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Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
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Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
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Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook
