The Universal City Police Department is seeking a dedicated, professional Communications Technician (911 Dispatcher) who is committed to providing exceptional service to our community. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy making a difference, we encourage you to apply.
Why Join Us?
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Competitive salary
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Excellent retirement benefits
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Comprehensive medical, dental, and vision insurance
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Paid vacation, sick leave, and holidays
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Certificate pay incentives
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Lateral pay opportunities for experienced dispatchers
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Supportive, team-oriented work environment
Job Summary
As a Communications Technician, you will serve as the critical link between the public and emergency responders by receiving emergency and non-emergency calls, dispatching police, fire, and EMS personnel, and coordinating emergency communications. This position requires excellent communication skills, sound judgment, and the ability to remain calm in high-pressure situations.
Essential Duties
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Answer and prioritize emergency and non-emergency calls
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Dispatch police, fire, and EMS personnel
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Monitor radio traffic and emergency communication systems
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Maintain accurate records and dispatch logs
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Access and utilize TCIC/NCIC databases
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Coordinate with neighboring public safety agencies
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Provide outstanding customer service while ensuring public safety
Minimum Qualifications
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High school diploma or GED
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Excellent communication and interpersonal skills
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Ability to multitask and make sound decisions in stressful situations
Preferred Qualifications
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One (1) year or more of dispatch or related experience
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Texas Basic Telecommunicator Certification
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Knowledge of local streets and geography
Schedule
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Full-time
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Shifts, including nights, weekends, and holidays
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Overtime may be required
Benefits:
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TMRS
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Mission Square 457 Plan
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Employee Medical, Dental, and Life insurance coverage is paid by the City
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Dependent health insurance coverage
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Employee assistance program
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Flexible spending account
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Health savings account
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On-the-job training
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Paid military leave
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Paid time off
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Tuition reimbursement
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Vision insurance
Pre-Employment Requirements
Selected applicants must successfully complete:
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Comprehensive background investigation
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Drug and alcohol screening
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Physical and/or psychological evaluation (as applicable)
How to Apply
To be considered, applicants must complete BOTH of the following:
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City Employment Application
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Personal History Statement (PHS) Packet (all required documents)
Incomplete application packets may not be considered.
The City of Universal City is proud to be an Equal Opportunity Employer (EOE).
