- Join a company committed to making a positive impact in the community
- Receive a competitive salary
- Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
- Earn 4 weeks of paid time off (PTO) each year
- Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
- Contribute to our company-sponsored 401(k) retirement plan
- Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
- Participate in our wellness program, which includes free health screenings
- Use our Employee Assistance Program (EAP) for confidential support and resources
- Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
- Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
- Work out anytime at one of our nine onsite gyms, available 24/7
- Enjoy free MetroLink and MetroBus access
- Save with discounted cell phone plans
Let us support your well-being and professional growth while making a difference!
The Fare Collection Revenue Assistant is responsible for ensuring the secure, accurate, and timely processing of all fare collection system revenues, including manual fare collection and special event revenues. This position prepares and maintains a variety for reports, reconciliations, and workbooks related to revenue collection, receipt, and deposit activities. Additionally, this role monitors and enforces security procedures throughout the revenue collection and reconciliation process to ensure proper accountability and compliance with established protocols.
Job Responsibilities
- Prepares and processes all revenue transactions related to fare collection activities, ensuring proper collection and processing procedures are followed for revenue collections through MetroBus and MetroLink operations.
- Reviews fare collection system financial data to develop and coordinate Revenue Security servicing schedules.
- Streamlines fare collection, revenue reporting, and reconciliation processes; maintains current documentation of approved procedures.
- Observes armored car service collections to ensure proper signage, handling, and recording of revenues for secure transport and processing at the bank or armored car facility.
- Monitors and oversees all vendor activities related to daily and weekly revenue collection.
- Retrieves bill vaults removed during maintenance to repair bill note acceptors; counts and verifies currency, records machine and transaction details, creates deposit slips, and prepares tamper-proof deposits for armored transport.
- Collaborates with the Revenue Transit Analyst to provide data for ticket vending machine and farebox reconciliations, including investigation of discrepancies.
- Assists management with forecasting and planning related to revenue service operations and working fund levels.
- Partners with the Revenue Security team to ensure revenue collection processes comply with company policies and internal controls.
- Fills bulk hoppers with the appropriate denominations of revenue in preparation for weekly ticket vending machine servicing.
- Assists in resolving operational issues with Revenue Security and escalates concerns to management as necessary.
- Accurately prepares and verifies bank deposit slips for all processed revenues for armored transport to the bank.
- Verifies Call-A-Ride cash revenues, prepares deposits, and packages funds in tamper-proof bags for armored transport and processing.
- Maintains and reconciles the Money Room Working Fund on a monthly basis, ensuring accurate and timely recording of all receipts and disbursements.
- Prepares and reconciles “bank kits” for MetroLink Special Event Ticketing programs to ensure accuracy and accountability.
- Monitors access to the cash vault room, ensuring only authorized personnel (e.g., Revenue Security, armored car staff) enter or exit.
- Modifies worksheets and formulas to accommodate large revenue bags from Call-A-Ride collections.
- Develops and maintains worksheets for revenue documentation and reporting.
- Answers complaint line inquiries, researches records, and resolves issues promptly.
- Maintains effective communication across teams to address equipment and collection issues, operational updates, and customer complaints, serving as a backup contact to ensure timely issue resolution.
- Comprehensive knowledge of controls and procedures related to money handling and revenue processing.
- Knowledge of generally accepted accounting principles (GAAP) and standard financial practices.
- Proficiency in Microsoft Office Suite, including intermediate to advanced Excel skills; experience with DocuSign and other proprietary software is highly desirable.
- Strong integrity, reliability, and commitment to ethical standards in all financial transactions.
- Ability to accurately count, verify, and reconcile currency and coins.
- Ability to operate currency and coin counting machines, as well as equipment used in the transport and processing of bulk revenues.
- Ability to perform basic mathematical calculations with accuracy and attention to detail.
- Skilled in organizing, prioritizing, and managing multiple tasks in a fast-paced environment while meeting established deadlines.
- Demonstrated analytical, problem-solving, and critical-thinking skills, with the ability to handle complex or sensitive situations effectively.
- Excellent written and verbal communication, interpersonal, and relationship-building skills.
- Strong customer service orientation and ability to communicate courteously and professionally with internal and external stakeholders.
- Ability to operate standard office equipment, including personal computers, printers, and calculators.
- Ability to train temporary staff or other employees to perform duties in one’s absence.
- Ability to securely transport money and tickets to and from trailers for special event ticket sales.
- Proven ability to accurately process, document, and track revenue transactions.
Physical Abilities
- Ability to sit or stand for extended periods.
- Ability to perform light, moderate, and heavy lifting (e.g., coin bags, hoppers, and related equipment).
- Ability to reach from floor level to overhead positions.
- Ability to kneel, squat, stoop, and bend as required during daily operations.
- Ability to perform pulling and pushing movements associated with handling bulk revenues and equipment.
- Ability to safely move and transport materials within the work area.
- Ability to work on-site in a secure money-handling or revenue-processing environment.
