Provisions Lead Associate
Earl’s Premier is a coastal-inspired neighborhood oyster bar in Kansas City, offering a rotating raw bar, classic American seafood, and a thoughtful wine and cocktail program in a warm, hospitality-driven setting. Located next door, Earl’s Provisions Shop is a neighborhood market concept serving espresso, grab-and-go bites, and curated local favorites — designed for easy takeaway and everyday provisions with the same hospitality-forward spirit.
Scope & General Purpose: The Provisions Manager is responsible for leading the daily operations, guest experience, team development, product execution, and overall business performance of Earl’s Provisions Shop. This is a hands-on leadership role for someone who thrives in a market/café environment, enjoys both guest-facing hospitality and operational organization, and can manage the details that keep a small but growing shop running smoothly.
The Provisions Manager works closely with the Earl’s Premier General Manager, Culinary Director, and ownership/leadership team to support the success, growth, and identity of the shop.
The Provisions Manager is committed to the following job components, designed to create a meaningful, growth-oriented position:
- Act as the face of the shop, leading the business with professionalism, integrity, warmth, and care
- Own the daily operations of the market/café, including service flow, product presentation, staffing, cleanliness, and guest experience
- Support business-focused decision-making by maintaining awareness of how labor, purchasing, product movement, waste, and daily operations influence the overall success of the group
- Cultivate meaningful relationships with staff, guests, vendors, and the management team that reflect the group’s identity, values, and hospitality standards
- Lead, coach, and hold team members accountable while supporting a positive, collaborative, and standards-driven work environment
- Recognize that the shop’s success depends on strong communication, organization, consistency, and the ability to work well with team members of varying skill sets and experience levels
Schedule: Full-Time, varying schedule, across business hours, including mornings, weekends, holidays, and business needs as required
Management Structure: Reports to Director of Operations & Culinary Director
Core Responsibilities:
- Oversee the daily operations of Earl’s Provisions Shop, ensuring the business runs smoothly, efficiently, and in alignment with company standards
- Identify and resolve operational issues in real time, escalating larger concerns to the appropriate leadership team members
- Ensure that daily checklists, cleaning standards, prep expectations, and service procedures are completed consistently
- Support the continued development of systems, standards, and routines that allow the shop to grow with consistency and care
- Lead scheduling and labor planning based on business needs, sales trends, and staffing levels
- Monitor labor, purchasing, waste, product mix, and daily sales to support responsible business decision-making
- Ensure accurate use of POS systems, cash handling procedures, discounts, comps, and transaction standards
- Maintain organized communication around daily operations, guest feedback, inventory, ordering, staffing, and shop needs
- Participate in leadership meetings, planning conversations, and operational check-ins as needed
- Partner with HR and leadership on employee relations, documentation, performance management, and policy compliance as needed
Guest Experience & Hospitality
- Lead the guest experience with warmth, professionalism, and genuine hospitality
- Ensure guests receive friendly, knowledgeable, and efficient service at the counter and throughout the shop
- Train the team on product knowledge, guest engagement, service standards, and thoughtful recommendations
- Maintain clean, well-stocked, organized, and visually inviting displays throughout the day
- Respond to guest feedback, concerns, and opportunities with professionalism and a solutions-oriented approach
- Build relationships with regular guests and help establish the shop as a neighborhood market/café destination
Product Execution & Quality Control
- Oversee the preparation, packaging, labeling, display, and service of provisions, grab-and-go items, espresso, beverages, and market offerings
- Ensure all products are prepared, stored, rotated, and displayed according to company standards
- Monitor product quality, freshness, presentation, and consistency throughout the day
- Partner with the Culinary Director and leadership team on product offerings, seasonal changes, and production needs
- Maintain clear communication around product shortages, quality concerns, guest requests, and menu/product feedback
- Ensure all food safety, sanitation, labeling, and storage standards are followed at all times
Inventory, Purchasing & Vendor Support
- Manage inventory counts, stock levels, product movement, and ordering needs for the shop
- Monitor sales trends, par levels, waste, product movement, and guest demand to support smart purchasing decisions
- Make recommendations regarding ordering quantities, inventory levels, product rotation, and new product opportunities
- Coordinate with the Culinary Director, Earl’s Premier General Manager, and approved vendors on purchasing decisions and approvals
- Oversee receiving, checking in, storage, labeling, and organization of deliveries
- Maintain organized storage areas, backstock, retail shelves, refrigeration, and prep areas
- Identify opportunities to improve ordering, reduce waste, control costs, and support the financial success of the shop
Team Leadership & Staff Development
- Lead, coach, train, and support the Provisions team in daily service, prep, guest experience, and operational standards
- Set the tone for the team by modeling strong work habits, professionalism, urgency, organization, and hospitality
- Assist with hiring, onboarding, training, scheduling, and performance feedback for Provisions team member
- Communicate regularly with leadership regarding staffing needs, performance concerns, training opportunities, and team morale
- Support a positive, respectful, and collaborative work environment where team members understand expectations and feel supported
Requirements:
- Previous management experience in a café, market, quick-service, restaurant, bakery, retail food, or hospitality environment preferred
- Strong leadership skills with the ability to coach, train, motivate, and hold team members accountable
- Excellent organizational skills and strong attention to detail
- Guest-focused mindset with warm, professional, and clear communication skills
- Comfortable working in both hands-on service and operational management capacities
- Basic understanding of food safety, sanitation, inventory, purchasing, and labor management
- A positive, upbeat, and energetic attitude with the ability to lead by example
- Comfortable standing/walking for 8+ hours and able to bend, push, pull, and/or lift 50 lbs.
What you’ll get from us:
- Health, Dental, Vision, Disability Benefits
- Employee discount at all locations
- Paid Time Off
Pay: $55,000.00 - $65,000.00 per year
Benefits:
Work Location: In person
