JOB TITLE: Call Center Representative
REPORTS TO: Call Center Supervisor
FLSA STATUS: Non-Exempt
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Purpose and Scope
The Call Center Representative will work in a call center environment, scheduling and confirming patient appointments for the dental clinics, handling general customer inquiries. It is a very busy call center and the person that would be successful in this role is someone who likes routine and being on the phone.
Job Responsibilities of a Call Center Rep
- Handle outbound and inbound calls from external and internal customers.
- Schedule and confirm patient appointments for clinic locations. Conduct follow-up phone calls from recall list of missed appointments.
- Handle incoming requests from external customers by e-mail or fax and managing their inquiries or requests.
- Obtain all relevant information needed to handle complaints and inquiries. Transfer customer calls with complex inquiries to appropriate staff.
- Complete call reports and logs.
- Obtain accurate information from patients and ensure that all demographic information is complete.
- Enter patient information in the Dentrix system accurately.
- Resolve customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
- Perform patient verifications, processing orders, applications, forms, and requests.
- Perform other related duties as directed or assigned
Required Experiences and Skills of a Call Center Rep
- High School Diploma or GED Certificate required.
- Prior dental office experience, preferred.
- Fluent in Spanish, required.
- Prior call center or telemarketing experience preferred.
- Must be able to work in a fast paced, team-oriented environment.
- Good organizational ability and time management skills.
- Good communication and interpersonal skills.
- Must understand and respect client confidentiality.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Language:
Ability to Commute:
- Norwood, PA 19074 (Required)
Work Location: In person
