We are seeking an experienced Operations Manager with a background in appliance delivery and installation operations to oversee the full day-to-day operations of a growing appliance business. This leadership role is responsible for managing delivery, installation, warehouse, logistics, fleet, staffing, and operational performance while maintaining high standards of customer service and efficiency.
This position is ideal for someone who has hands-on appliance industry experience, strong leadership ability, solid computer and systems knowledge, and experience managing large operational teams.
Our company primarily serves commercial/B2B customers and operates Monday–Friday — no weekends.
Key Responsibilities
- Manage all daily operations for appliance delivery, installation, warehouse, dispatch, and logistics teams
- Oversee scheduling, routing, staffing, workflow efficiency, and operational performance
- Supervise and lead 25+ employees including drivers, installers, warehouse staff, dispatch, and support personnel
- Recruit, interview, hire, train, and retain qualified operational employees
- Ensure delivery accuracy, installation quality, safety compliance, and customer satisfaction
- Review operational reporting, billing, payroll, invoices, GPS tracking, and key performance metrics
- Help improve operational processes, accountability, communication, and team productivity
- Support fleet management, vehicle maintenance programs, and facility oversight
- Coordinate cross-functionally with sales, purchasing, customer service, and administrative departments
- Provide leadership focused on operational excellence, efficiency, professionalism, and customer service
Qualifications
- Preferred: Appliance delivery and installation management experience
- Experience managing teams of 25+ employees including drivers, installers, and warehouse personnel
- Proven experience recruiting, interviewing, hiring, and developing qualified candidates
- Strong computer and technology skills required
- Experience with logistics, routing, dispatching, warehouse operations, or inventory management
- Pick-and-pack logistics or e-commerce fulfillment experience is a plus
- Experience using ERP systems, GPS tracking, scheduling, or operational software preferred
- Strong leadership, organizational, communication, and problem-solving skills
- Ability to manage multiple priorities and lead in a fast-paced operational environment
Compensation & Benefits
- Full-time exempt position
- Competitive compensation package with bonus potential
- Full benefits package
- Competitive 401(k) match
- Monday–Friday schedule — no weekends
- Established company with long-term growth opportunity
- Team-oriented environment focused on operational excellence and customer satisfaction
Pay: $75,000–$95,000 total compensation potential, DOE; Bonus opportunities will be performance based and could be as much as 10k.
If you have appliance delivery/install operations leadership experience and are looking for an opportunity to help manage and improve the full operations of an appliance business, we encourage you to apply.
Pay: $75,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
