The GSD Practice Administrator is responsible for overseeing the daily operations of the practice to ensure efficient workflows, excellent patient experiences, regulatory compliance, and strong financial performance. This role manages administrative staff, coordinates scheduling and billing, supports the dental team, and acts as a liaison between providers, staff, patients, and vendors.
Practice Operations
● Oversee daily front-office and administrative operations to ensure efficiency and consistency
● Develop, implement, and maintain office policies, procedures, and workflows; collaborate with HR to update the employee manual annually or as needed
● Ensure compliance with OSHA, HIPAA, state dental regulations, and insurance requirements; establish and lead a local office compliance team
● Manage office supplies, equipment maintenance schedules, and vendor relationships while
adhering to approved budgets
● Participate in weekly leadership meetings with the CEO, COO, and Executive Administrator to provide operational updates
Staff Management
● Plan and lead weekly morning huddles to align staff on goals and priorities
● Plan and lead weekly leadership meetings with GSD leadership team
● Oversee all staff with regular communication and accountability through department leads
● Hire, train, supervise, and evaluate administrative and support staff
● Create and manage staff schedules, timekeeping, and coverage needs
● Foster a positive, professional, and team-oriented work environment
● Serve as the first point of contact for employee concerns, conflicts, and performance
issues
● Ensure performance expectations and accountability through coaching and counseling as
needed
Patient Experience
● Ensure exceptional customer service and a consistently positive patient experience
● Address patient inquiries, complaints, and concerns professionally and promptly
● Monitor scheduling efficiency and patient flow to minimize wait times
● Support patient retention, recall, and follow-up systems
Financial & Billing Management
● Oversee billing operations, including insurance verification, claims submission, and collections
● Monitor accounts receivable and follow up on unpaid or delayed claims
● Review daily, weekly, and monthly financial and production reports
● Manage budgets, ensure compliance, report variances, and implement cost-control measures
Scheduling & Productivity
● Collaborate with operations and marketing teams to optimize provider and hygiene schedules for maximum productivity
● Meet regularly with treatment coordinators and billing leadership to improve schedule
efficiency
● Coordinate appointments, recalls, and treatment plan follow-ups
● Track production goals and support practice growth initiatives
Communication & Leadership
● Serve as the primary point of contact for staff and providers at Godley Station Dental
● Clearly communicate practice goals, expectations, and operational updates
● Support marketing initiatives, patient outreach, and reputation management efforts
Qualifications
● 2–5 years of experience in a dental office or healthcare administration setting
● Strong knowledge of dental insurance, billing processes, and practice management operations
● Excellent leadership, communication, and organizational skills
● Associate’s or Bachelor’s degree in healthcare administration, business, or a related field
● Proven dental office management experience
● Proficiency with dental practice software (e.g., Dentrix, Eaglesoft, Open Dental)
Skills & Competencies
● Leadership and team development
● Strong problem-solving and decision-making abilities
● High attention to detail and commitment to confidentiality
● Exceptional customer service skills
● Financial and analytical aptitude
● Ability to multitask and prioritize in a fast-paced environment
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
Experience:
- Practice management: 3 years (Required)
- Dental office management : 2 years (Preferred)
- Dental insurance and billing processes: 2 years (Required)
Work Location: In person
