Overview
Join our dynamic dental team as a Dental Scheduler/Receptionist, where your energy and organizational skills will help create a welcoming environment for patients and streamline daily office operations. In this vital role, you will serve as the first point of contact, managing patient appointments, verifying insurance information, and ensuring smooth communication between patients and clinical staff. Your proactive approach will contribute to delivering exceptional patient service while maintaining efficient clinic workflows. This paid position offers an exciting opportunity to develop your administrative expertise within a thriving dental practice.
Duties
- Greet patients warmly and manage multi-line phone systems with professional phone etiquette to schedule appointments, answer inquiries, and provide information.
- Coordinate patient scheduling using dental practice management software such as Eaglesoft or Dentrix, ensuring optimal appointment flow.
- Verify insurance coverage, perform insurance eligibility checks, and process claims using systems like Epic, Meditech, or Athenahealth.
- Review and update patient records accurately within Electronic Health Records (EHR) systems while maintaining strict adherence to HIPAA confidentiality policies.
- Assist with medical billing and collections by processing payments, submitting claims, and following up on outstanding balances utilizing medical coding knowledge including CPT, ICD-10, ICD-9 codes.
- Manage documentation review, filing of medical records, and ensure compliance with clinical confidentiality policies.
- Support clinic operations by performing clerical tasks such as data entry, typing reports, managing electronic health records (EHR), and maintaining organized filing systems.
Requirements
- Proven experience in a medical or dental office setting with strong knowledge of dental terminology and health insurance procedures.
- Proficiency in EMR/EHR systems such as Eaglesoft, Dentrix, eClinicalWorks, or similar platforms; experience with Epic or Meditech is a plus.
- Excellent customer service skills with the ability to communicate effectively via phone and in person; bilingual abilities are highly desirable.
- Strong computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office management software.
- Knowledge of health insurance verification processes, medical billing procedures, and clinical confidentiality policies aligned with HIPAA regulations.
- Ability to handle multiple tasks efficiently while demonstrating attention to detail in documentation review and data entry.
- Previous clinic or hospital experience preferred; dental clinic experience is highly valued.
- Typing speed of at least 10 key strokes per second with accurate data entry skills; familiarity with multi-line phone systems is advantageous.
Join us in delivering exceptional care through efficient scheduling and outstanding patient service! This paid role offers an engaging environment where your administrative talents will make a meaningful difference every day.
Pay: $14.00 - $16.00 per hour
Work Location: In person
