Position Summary
BioCorp Clinical Laboratory is seeking a dedicated, compassionate, and detail-oriented Full-Time Phlebotomist / Patient Service Center (PSC) Coordinator to join our growing team. This hybrid role combines clinical phlebotomy responsibilities with front office, administrative, and patient service duties in a fast-paced physician office and laboratory environment.
The ideal candidate is dependable, self-motivated, and thrives in a busy setting while maintaining exceptional patient care, accuracy, and professionalism. This individual will serve as the face of BioCorp Clinical Laboratory by providing outstanding customer service to patients, physicians, and healthcare partners while ensuring laboratory operations run efficiently and in compliance with all applicable regulations.
Schedule
- Full-Time
- Monday through Friday
- Day Shift
- Occasional overtime and travel to other Patient Service Centers (PSCs) may be required based on business needs.
Position Qualifications
Applicants must possess:
- Current California Certified Phlebotomy Technician I (CPT-I) License
- Valid California Driver's License with current automobile insurance and reliable transportation
- Minimum of one (1) to two (2) years of recent phlebotomy experience
- High School Diploma or GED required
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Ability to work independently with minimal supervision
Preferred Qualifications
- Experience working in a physician office, outpatient laboratory, hospital, or Patient Service Center
- Experience processing laboratory specimens
- Knowledge of laboratory information systems (LIS) or electronic medical records (EMR)
- Experience with insurance verification and laboratory requisitions
- Bilingual (English/Spanish) is preferred but not required
Required Clinical Knowledge
The successful candidate should demonstrate competency in:
- Proper patient identification procedures
- Venipuncture and capillary collection techniques
- Order of Draw standards
- Specimen processing, centrifugation, storage, and transport
- Laboratory requisition review
- Verification of patient demographics, physician information, diagnosis codes, insurance information, and laboratory test orders
- Infection prevention and exposure control
- OSHA, HIPAA, CLIA, and California Department of Public Health regulations
- Proper use of Personal Protective Equipment (PPE)
- Recognition and management of patient emergencies including syncope and adverse reactions during specimen collection
Phlebotomy Skills
Candidates should have experience collecting specimens from:
- Adult patients
- Pediatric patients
- Geriatric patients
- Bariatric patients
- Oncology patients
- Diabetic patients
- Patients receiving anticoagulant therapy
Must demonstrate competency using:
- 21 and 22 Gauge Straight Needles
- 21 and 23 Gauge Butterfly Needles
- Venipuncture of both antecubital veins and hand veins
Essential Job ResponsibilitiesClinical Responsibilities
- Perform safe, accurate, and efficient venipuncture and capillary blood collections.
- Verify patient identity using BioCorp Clinical Laboratory's patient identification procedures.
- Review laboratory requisitions for completeness and accuracy.
- Properly label, process, centrifuge, package, and prepare specimens for transport.
- Maintain specimen integrity according to laboratory requirements and stability guidelines.
- Operate laboratory equipment, including centrifuges and barcode printers.
- Dispose of biohazardous materials according to OSHA regulations.
- Maintain a clean, organized, and safe work environment.
- Respond appropriately to patient emergencies following established protocols.
Front Office & Administrative Responsibilities
- Open and close the Patient Service Center according to scheduled business hours.
- Answer incoming telephone calls professionally and courteously.
- Return voicemail messages promptly.
- Schedule patient appointments accurately.
- Respond to emails professionally using proper grammar and communication.
- Maintain patient records and documentation accurately.
- Complete daily logs and monthly activity reports.
- Maintain filing systems and patient records.
- Monitor office inventory and order supplies as needed.
- Rotate inventory and monitor product expiration dates.
Customer Service Responsibilities
- Deliver exceptional patient care during every interaction.
- Provide professional assistance to physicians, medical assistants, office staff, and patients.
- Answer patient questions within the scope of practice.
- Maintain excellent communication with provider offices.
- Represent BioCorp Clinical Laboratory professionally at all times.
- Build positive working relationships with physician offices and clients.
Computer & Technical Skills
Employees should possess basic working knowledge of:
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Google Chrome
- Google Docs
- Google Sheets
- Email platforms
- PDF software
- Internet navigation
- Printing, scanning, copying, and faxing documents
- Basic printer troubleshooting including toner replacement, drum replacement, Wi-Fi setup, and scanner functionality
Training will be provided for BioCorp Clinical Laboratory software and laboratory systems.
Professional Expectations
Employees are expected to:
- Demonstrate exceptional attention to detail.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Report incidents, specimen errors, safety concerns, or operational issues immediately.
- Exercise sound judgment and professionalism.
- Maintain a positive attitude and strong work ethic.
- Work effectively both independently and as part of a team.
- Adapt to changing priorities and workload.
- Demonstrate leadership qualities and support fellow team members.
- Uphold BioCorp Clinical Laboratory's standards of integrity, professionalism, and patient care.
Physical Requirements
The employee must be able to:
- Stand and walk for extended periods.
- Frequently bend, reach, and stoop.
- Lift and carry up to 50 pounds.
- Perform repetitive hand movements.
- Maintain manual dexterity required for venipuncture procedures.
Additional Responsibilities
Employees may be required to:
- Work occasional overtime to complete patient care and specimen processing.
- Assist with laboratory courier duties when necessary.
- Cover additional Patient Service Centers throughout the region based on staffing needs.
- Travel between BioCorp Clinical Laboratory locations.
- Participate in employee training, annual competencies, and continuing education.
- Perform additional duties assigned by management that support laboratory operations.
Why Join BioCorp Clinical Laboratory?
At BioCorp Clinical Laboratory, our employees are the foundation of our success. We are committed to providing exceptional patient care while fostering a professional, respectful, and supportive work environment. We invest in our employees through ongoing training, career development opportunities, and a culture built on teamwork, accountability, and excellence.
If you are passionate about patient care and want to be part of a growing laboratory organization that values integrity, professionalism, and quality, we encourage you to apply.
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Benefits:
- Continuing education credits
- Mileage reimbursement
- Paid sick time
Work Location: In person
