Job Title: Part-Time Patient Financial Representative
Work Location: Onsite – Southwest Medical Center, 315 W 15th St, Liberal, KS 67901
Position Type: Part-time (25 hours/week)
Required Schedule: Monday – Friday, 11:00 AM – 5:00 PM CST (flexibility to work additional hours when needed required)
Hourly Payrate: $15.00
A Patient Financial Counselor may perform all or most of the primary duties listed below:
- Meet with patients and/or guarantors over the telephone or in person at hospital location to discuss financial responsibility prior to or during hospital services
- Verify insurance eligibility, benefits, and coverage details
- Provide detailed explanations of estimated costs, co-pays, deductibles, and out-of-pocket expenses
- Assist patients in completing financial assistance applications, charity care forms, or government program enrollments (e.g., Medicaid, Crime Victims programs)
- Arrange payment plans and collect payments in accordance with hospital policies
- Accurately document patient interactions, payment arrangements, and financial counseling activities in system(s)
- Collaborate with admissions, registration, case management, and billing teams to ensure seamless patient financial experience
- Ensure compliance with federal, state, and organizational regulations related to billing and patient confidentiality (e.g., HIPAA)
- Address patient inquiries and resolve billing concerns in a timely and compassionate manner
- Maintain up-to-date knowledge of insurance requirements, hospital policies, and financial assistance programs
Qualifications and Requirements:
- High school diploma or equivalent required; associate or bachelor's degree preferred (Healthcare Administration, Business, or related field)
- Minimum 2–3 years of experience in healthcare financial counseling, patient access, medical billing, or related role
- Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
- Familiarity with hospital billing systems and electronic medical records (EMR, preferably Meditech Expanse)
- Strong interpersonal and communication skills
- Demonstrate capability to prioritize or escalate patient concerns to management or hospital administration as necessary
- Ability to explain complex healthcare financial information in a clear and empathetic manner
- Basic computer proficiency (Microsoft Office suite specifically Microsoft Work, Excel and Teams (Chat and meetings)
- Knowledge of UB04 claim forms, EOB’s and medical records preferred
- Strong verbal and written communication skills
- Basic mathematics skills (addition, subtraction, calculating percents, etc.)
- Ability to analyze and interpret documents, health insurance coverage, notes, and other correspondence
- Ability to multitask in a fast-paced environment
- Organization skills with a strong attention to detail
- Accountable for punctuality with managing shift start time and appropriate break times
Preferred Qualifications:
- Certification in healthcare financial counseling (e.g., CHFC, HFMA CRCS, or similar)
- Experience working in a hospital or acute care setting
- Bilingual or multilingual skills
Key Competencies:
- Customer service and patient-centered mindset
- Attention to detail and accuracy
- Problem-solving and critical thinking
- Confidentiality and integrity
- Ability to manage sensitive conversations with empathy
- Time management and organizational skills
Pay: $15.00 per hour
Work Location: In person
