Job Title: Senior Service Manager
Location: West Village, New York City
Employment Type: Full-Time
About the Role:
We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail-oriented environment and is passionate about cultivating both guest experience and team excellence.
Key Responsibilities:
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Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpoint
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Lead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standards
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Own staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needs
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Drive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growth
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Maintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and care
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Oversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experience
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Partner with ownership and leadership on service standards, operational improvements, and guest feedback initiatives
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Ensure compliance with all health, safety, and labor regulations
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Collaborate cross-functionally with kitchen and events teams to ensure alignment and execution
Qualifications:
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3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurant
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Proven leadership ability with a track record of developing strong teams
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Experience with scheduling, labor management, and staffing strategy
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Strong operational awareness with an eye for detail and consistency
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Confident, composed, and solutions-driven under pressure
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Experience with reservation and POS systems (Open table, Salido or similar)
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Availability to work nights, weekends, and holidays
CompensationBenefits:
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Salary: $76,000 – $82,000 (commensurate with experience)
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Health, dental, and vision insurance
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Paid time off
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401(k) and commuter benefits
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Performance-based bonus potential
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Dining discounts
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.
