Job description - Parts Counter
Join our world-class team and take advantage of excellent career opportunities in a rewarding, fast-paced environment. We offer state-of-the-art facilities, a strong client base, and a best-in-class compensation and benefits package. We're looking for a team player with great customer service skills and a positive attitude. At Chevrolet Brook Park , excellence drives everything we do - from our vehicles and customer experience to the people who make it all happen. If you're ready to grow your career with a team that values collaboration, energy, and success, we’d love to meet you!
The Parts Counter Representative assists customers and technicians in identifying, locating, and purchasing automotive parts. They maintain inventory accuracy, process orders efficiently, and provide knowledgeable, friendly service to support both retail and service department needs.
Duties and Responsibilities include but are not limited to:
- Assist all walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
- Pull purchased part from stock. If the part is not in stock, determine availability and submit an emergency order (if requested by customer or tech).
- Answer calls, provide price quotes and other information.
- Set up orders for daily shipment, delivery or pick-up.
- Verify WILL CALL and BACKORDER files weekly and return to vendors, or stock those items not required.
- Assist service technicians in selecting parts needed for repairs in process.
- Notify the service desk and the customer that ordered parts have been received.
- Ensure that parts can be charged out, when the technician presents a repair order.
- Keep parts catalog and price books current.
- Keep all bins, isles and parts area clean, neat and clearly labeled.
- Be friendly, professional and efficient when working with customers, co-workers and other dealership departments.
- Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
- Keep current on new products and updates.
- Participate in all training programs that are made available.
- Reliable attendance required.
Who should apply? We are looking for a motivated team player with strong customer service skills and a positive attitude.
Applicants must be 18 years or older and be authorized to work in the U.S. Applicants are also required to have a valid driver’s license with an acceptable driving record. Other requirements include completing and passing both a background and drug test as a condition of employment.
Our dealership maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. We are an equal opportunity employer and maintain a drug and alcohol-free workplace. Apply today!
Job Type: Full-time
Pay: $36,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
