Overview:
Senior Customer Technical Support Specialist
JOB LOCATION: Dahlgren, Virginia
JOB STATUS: Full Time
CLEARANCE: Secret
TRAVEL: Less than 10%
SALARY: $65,000 to $72,500
Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.
REQUIRED QUALIFICATIONS / SKILLS
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Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
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Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow
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Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation
PREFERRED QUALIFICATIONS / SKILLS
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Bachelor's degree in Information Technology, Computer Science, or a related field.
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CompTIA A+, Network+, MS-900, MD-102
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