Overview
Join our dynamic hospitality team as a Part-time Front Desk Agent and become the welcoming face of our vibrant hotel or resort. In this energetic role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. Your enthusiasm and professionalism will set the tone for guests’ memorable stay, while your multitasking skills keep operations running seamlessly. This position offers flexible hours and an exciting opportunity to grow within the hospitality industry.
Duties
- Greet guests warmly upon arrival, assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries via phone and in person, providing accurate information about hotel amenities, local attractions, and services
- Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
- Respond promptly to guest requests, resolve issues with customer service problem-solving skills, and maintain positive guest relations
- Uphold hotel emergency procedures to ensure guest safety at all times
- Maintain front desk area cleanliness and organization, ensuring a professional appearance
- Support night audit processes when scheduled, verifying daily transactions and balancing accounts
Requirements
* PART-TIME FOR MONDAY MORNING 8:00AM TO 4:00PM ONLY.
* Must SPEAK FLUENT MANDARIN AND ENGLISH.
* EXCELLENT COMPUTER SKILLS.
* OUTGOING, EFFICIENT, EXCELS IN CUSTOMER SERVICE.
- Proven experience in hospitality management or front desk operations within hotels or resorts
- Multilingual or bilingual abilities are highly preferred to serve diverse guest populations effectively
- Familiarity with property management systems (PMS), especially OPERA or comparable platforms
- Strong customer service skills with a focus on excellent phone etiquette and client communication
- Knowledge of hotel emergency procedures and guest relations best practices
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
- Previous experience in resort settings or hotel management is advantageous but not mandatory
This role is paid and offers an engaging environment where your hospitality expertise can shine. If you’re passionate about creating memorable guest experiences and thrive in lively settings, we want to hear from you!
Pay: $17.00 - $20.00 per hour
Work Location: In person
