Job Summary
We are seeking a dynamic and organized Surgery Scheduler/Front Desk professional to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and efficient scheduling process for surgical procedures. Your energetic approach and attention to detail will help coordinate appointments, manage patient records, and provide exceptional administrative support in a fast-paced clinical environment. This position offers an exciting opportunity to contribute to patient care excellence while utilizing your strong medical office skills and technical knowledge of electronic health records systems.
Duties
- Schedule surgical procedures accurately by coordinating with physicians, patients, and surgical teams using EMR (Electronic Medical Records) system.
- Verify patient insurance coverage, including Medicare and other health plans, ensuring proper authorization and documentation review before procedures.
- Manage patient intake processes, including collecting medical history, updating records, and explaining pre- and post-operative instructions clearly.
- Answer multi-line phone systems with professionalism, providing excellent patient service while directing calls efficiently.
- Maintain and organize medical records, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
- Assist with insurance verification, billing inquiries, and follow-up on outstanding collections related to surgical procedures.
- Support clinic operations by managing appointment schedules, confirming upcoming surgeries, and coordinating with clinical staff to optimize workflow.
- Utilize computer skills in Microsoft Office and other EHR platforms for documentation review and data entry.
- Handle clerical tasks such as data entry (including 10-key typing), faxing, and managing electronic health records (EHR).
- Provide exceptional customer service by greeting patients warmly at the front desk and addressing their questions or concerns professionally.
Experience
- Previous clinic or medical office experience with a focus on surgical scheduling or front desk responsibilities preferred.
- Strong knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD-9/10 coding standards for accurate documentation and billing.
- Knowledge of health insurance processes including verification procedures for Medicare and private insurers.
- Demonstrated ability to handle multiple priorities efficiently in a busy healthcare setting while maintaining attention to detail.
- Excellent phone etiquette combined with strong organizational skills in office management tasks.
- Proven ability to uphold clinical confidentiality policies.
- We are looking for a strong team player with excellent work ethics!
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
