Description:
Position Summary
Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise - from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.
Key Responsibilities:
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Greet and assist customers in a courteous and professional manner, building rapport with every guest
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Evaluate and appraise merchandise presented for pawn loans or outright purchase
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Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
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Accurately complete all required documentation, including Form 4473 for firearm transactions
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Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
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Maintain product displays and merchandise organization on the sales floor
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Educate customers on product features and store policies
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Process cash transactions and maintain an accurate cash drawer
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Adhere to all company policies, loss prevention procedures, and regulatory requirements
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Report any compliance concerns, discrepancies, or incidents to management promptly
Requirements:
- Retail or customer service experience preferred (pawn or jewelry experience is a plus)
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Strong communication and negotiation skills
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Basic computer and math skills
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Ability to multitask and work in a fast-paced environment
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Must be dependable, honest, and a team player
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Bilingual (English/Spanish) is a plus
Benefits:
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Competitive hourly wage + performance bonuses
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Dental, health, and vision insurance
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Paid time off
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Friendly, supportive team environment
