Join a Fast-Growing E-Commerce Company
Wholesale Cabinets is one of America's leading online retailers of high-quality, affordable kitchen and bathroom cabinets. Since 2012, we've helped thousands of homeowners, contractors, and designers bring their renovation projects to life. As we continue to grow, we're looking for motivated Chat Team Representatives to join our remote team. For more information, please visit https://www.wholesalecabinets.com/.
Location: Remote (Florida or Texas residents only)
What You'll Do
As a key member of our customer service team, you'll primarily assist customers through live chat, helping them with:
- Product questions and recommendations
- Order status updates
- Shipping and damage claims
- Pricing calculations and quotes
- Vendor and customer communications
- General support and problem-solving
You'll play an important role in creating excellent customer experiences while identifying opportunities to support sales and business growth.
What We're Looking For
You thrive in a fast-paced environment and enjoy helping customers find solutions. The ideal candidate is:
- A fast learner with strong multitasking skills
- Able to work from 8a-4p EST and 4p-11:30p EST. You will follow a set schedule every week working a mix of both shifts.
- An excellent written communicator and confident typist
- Customer-focused with a strong work ethic
- Detail-oriented and accurate with numbers, dimensions, and product information
- Resourceful and comfortable solving unfamiliar problems independently
- Sales-minded and skilled at identifying customer needs
- Comfortable working remotely and independently
Requirements:
- Fluent English (written and spoken)
- Proficiency with Microsoft Office
- Residency in Florida or Texas
- Must have a typing speed of 100+ WPM
What We Offer
- Fully remote work environment
- Opportunities for career growth and advancement
- Supportive team culture
- Company retreats and team events
If you're passionate about customer service and want to be part of a company helping customers create their dream kitchens and bathrooms, we'd love to hear from you.
Apply today!
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Application Question(s):
- What is your approximate typing speed in WPM (words per minute)?
Experience:
- Customer Service: 2 years (Required)
Location:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: Remote
