Fireside Hearth and Home (FHH) is looking to add Retail Sales Associates in Minnetonka, MN and Eden Prairie locations.
Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA. Check us out at
www.fireside.com
.
This position is accountable to meet or exceed Fireside Hearth & Home retail sales goals by selling hearth products, services, and accessories. The position must provide best-in-class consumer buying experiences by engaging retail store guests, developing a whole-hearth solution to meet their needs, and driving the sale to completion.
To ensure pay transparency, this role is listed with the total target compensation, which includes: base hourly rate and incentive.
Please note the incentive component is not capped
Key Responsibilities
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Meet and exceed sales goals utilizing dynamic sales skills within the retail sales process
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Exceed customer expectations through all required steps of the remodel process by working closely with customers to understand project needs and timelines
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Systematically manage all customer sales to project completion, including quotes, orders, previews, installations and start ups
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Build and maintain strong relationships with customers and be extremely diligent with follow up
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Become a trusted and knowledgeable Hearth Expert through a comprehensive 3-month training program, providing in-depth understanding of the hearth industry, products and installation
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Collect and process payments from customers and balance daily business
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Answer incoming phone calls to the showroom
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Provide basic showroom maintenance and merchandising of products
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Complete Inventory management as well as receiving in/out product
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Assist in training newer Retail Sales Reps
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Other duties as assigned
Qualifications
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3+ years successful sales experience
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High School Diploma required or equivalent (Bachelor’s Degree in sales, business administration, marketing preferred)
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Able to work evenings and weekends, with limited time off between Labor Day and New Years
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Driven, energetic sales professional with strong commitment to customers
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Ability to learn quickly and retain information
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Strong sense of interior design (preferred)
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Experience within the residential construction industry, building materials, appliance installation or retail is highly desired
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Ability to lift 50lbs. with assistance
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Attention to detail
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Excellent verbal and written communication skills
