Hospice Care Coordination Nurse (RN)
Clinical Communication
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Answer and appropriately triage all incoming clinical calls promptly during assigned business hours.
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Ensure urgent patient concerns are communicated to the appropriate clinician immediately.
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Maintain timely follow-up on unresolved clinical issues until they are resolved.
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Demonstrate professional, compassionate communication with patients, families, referral partners, and team members.
HomeCare HomeBase Workflow
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Maintain assigned HomeCare HomeBase workflows daily.
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Monitor and assist clinicians with outstanding tasks, physician orders, and documentation.
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Escalate overdue clinical items to leadership when appropriate.
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Support timely completion of workflow items to promote regulatory compliance.
Interdisciplinary Team (IDT)
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Ensure IDT meeting preparation is completed before each scheduled meeting.
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Verify patient documentation is current and available for IDT discussion.
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Document and communicate action items following IDT meetings.
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Assist leadership with follow-up to ensure care plan updates are completed on time.
Administrative On-Call
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Serve as Administrator On-Call according to assigned schedule, including weekdays, weekends, and holidays as needed.
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Respond to after-hours administrative concerns in a timely and professional manner.
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Document significant after-hours events and communicate appropriate follow-up to leadership.
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Support staff in resolving operational and clinical concerns while maintaining continuity of patient care.
Scheduling & Staffing Support
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Assist with scheduling coverage to maintain ordered visit frequencies.
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Help coordinate staffing solutions for call-ins, schedule changes, and urgent patient needs.
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Communicate scheduling concerns proactively to leadership.
Education & Staff Development
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Assist with orientation of new clinical employees.
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Provide ongoing education related to hospice regulations, documentation, workflows, and company expectations.
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Participate in annual competencies and skills validation.
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Serve as a clinical resource and mentor to team members.
Quality & Compliance
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Participate in monthly chart audits and quality improvement initiatives.
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Assist with survey readiness activities.
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Promote compliance with CMS Conditions of Participation, state regulations, accreditation standards, and JOL policies.
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Support timely completion of physician orders, incident reporting, and required documentation.
Clinical Operations
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Ensure hospice supplies and equipment requests are processed accurately and timely.
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Assist with admissions, transfers, discharges, and other clinical coordination activities as needed.
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Collaborate with leadership to improve workflows and operational efficiency.
Professionalism & Leadership
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Demonstrate JOL’s core values through teamwork, accountability, integrity, compassion, and service excellence.
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Maintain positive relationships with patients, families, referral sources, and interdisciplinary team members.
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Support a culture of collaboration, continuous improvement, and patient-centered care.
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Exhibit flexibility by assisting with additional clinical and operational responsibilities as assigned.
Performance Goals
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Current unrestricted Registered Nurse (RN) license in the state of practice or in a compact state.
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Graduate of an accredited school of nursing; BSN preferred.
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Minimum of 2–3 years of nursing experience, with at least one year in hospice, home health, palliative care, or case management preferred.
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Knowledge of hospice philosophy, end-of-life care, symptom management, and interdisciplinary care planning.
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Demonstrated understanding of CMS Conditions of Participation, state hospice regulations, and accreditation standards.
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Strong clinical assessment, critical-thinking, and care-coordination skills.
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Ability to effectively prioritize multiple patient needs in a fast-paced environment.
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Excellent verbal and written communication skills with the ability to collaborate across interdisciplinary teams.
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Experience coordinating care with physicians, advanced practice providers, nursing staff, social workers, chaplains, and community resources.
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Proficient in electronic medical records (EMR/EHR) and Microsoft Office applications.
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Ability to educate patients, families, and staff regarding hospice services, disease progression, and care planning.
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Strong organizational skills with attention to detail and accurate documentation.
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Ability to maintain confidentiality and exercise sound professional judgment.
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Current CPR certification (if required by the organization).
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Valid driver's license, reliable transportation, and proof of automobile insurance.
