Patient Access Specialists are non-clinical healthcare professionals who guide our patients through the simple registration process at our Rural Health Clinic.
Responsibilities:
- Greeting patients as they arrive into the various units of the facility.
- Entering the name and date of birth into the EMR accurately
- Verifying the 5 rights of the patient
- Ensuring that our patients feel comfortable and guided in an efficient way as a top priority.
- Registering patients correctly in the clinic setting.
- Verifying insurance, co-pays and deductibles.
- Collecting insurance deductibles, coinsurance or co-pays from patients.
- Coordinating and facilitating patient care and communication with Physicians, Nurses, Radiology technicians, laboratory personnel, business office staff, environmental staff and security.
- Answering phones and triaging messages.
- Utilize a professional, courteous tone of voice in all communication with patients, hospital staff and community contact.
- Coordinating appointments/surgical procedures/outpatient procedures with community providers to ensure timely delivery of diagnostic and treatment services.
- Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with their care experience.
- Ensuring that appropriate medical records are available at scheduled appointments by contacting the medical records department when a patient makes the request.
- Arranging language translation or interpretation services.
- Facilitating financial support and helping with paperwork.
- Facilitating linkages to follow-up services by connecting the patient’s needs with the call center and/or other services.
- QUALIFICATIONS**
- EDUCATION/TRAINING
- Associate degree preferred. High School diploma, required.
- MINIMUM WORK EXPERIENCE
- Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
- Analytical ability required to evaluate processes and to recommend improvements as necessary
- Good oral and written communication skills to work with patients, physicians and department staff
- JOB KNOWLEDGE, SKILLS AND ABILITIES
- Ability to handle confidential and sensitive information
- Ability to communicate effectively on the telephone
- Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
- Ability to handle an “collections” environment: work quickly and multi-task
- Ability to exercise good judgment to handle calls appropriately
- Ability to demonstrate good customer service required.
- Ability to communicate rules on indigent and poverty guidelines
- Ability to communicate the amounts due to the patient for services rendered
- Ability to collect monies and post to accounts
- Ability to communicate with a patient face to face
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
