Job Description:
Looking for a job that is perfect for you? Look no further! We are a growing company and are actively seeking out talented individuals to be a part of our customer service career.
Veritas Global Protection Services is one of the fastest growing Vehicle Service Contract companies in the world. Our goal is to offer customers and clients peace of mind.
You will be responsible for handling inbound calls to serve as a point of contact for our customers. You will also identify and resolve caller needs by providing information found through multiple different databases or directing calls as necessary to the appropriate department as needed.
Duties may include but are not limited to:
· Manage incoming calls and make outbound calls to customers requesting the necessary documents needed for the claims department to review as well as obtaining customer statements
· Resolve customer issues or complaints
· Advise customers regarding policy coverage and explain coverages on claims decisions
· Upload all necessary documents into the appropriate claim(s) for review in a timely fashion
· Communicate with claims department notifying them when documents, videos, pictures, etc. are received from the customer or repair facility
Required Qualifications
· 2-years customer service experience
· Dedication to customer satisfaction
· Customer service oriented with an ability to stay positive through different types of interactions with customers and team members
· Excellent active listening skills and and empathetic voice and manner
· Ability to thrive in a fast-paced environment through multitasking, all while keeping the customer at the center of your attention
· Experience de-escalating situations involving dissatisfied customers
· Experience with Microsoft office programs – Word, Excel, Outlook
· High School Degree or GED equivalent
Desired Qualifications
· Ability to navigate multiple computer systems, applications, and utilize search tools to find information
· Experience working in a fast-paced environment
· Experience working in the Automotive Industry
· Experience handling Claims
· Prior experience working in for a Warranty Administrator
· Ability to problem solve using critical thinking skills
· Degrees, Certifications or specialized schooling in mechanics is a major plus but not required
· Knowledge in using the programs AllData and Mitchell
· Fluency in Spanish is highly regarded
Preferred: Automotive industry knowledge (parts, sales, service advisers, mechanics, etc.*)*
Benefits package and advancement opportunities available after 60 days employment
Communication method(s) used:
This Job Is:
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Language:
Work Location: In person
