Put your career into high gear with Mavis Discount Tire! We're looking for a full-time Entry Customer Service Representative to join Team Mavis at our offices in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest independently-held tire sales and automotive repair chains in the United States.
Position Summary
Customer Service Representative, HQ Services serves as a key support role for the HQ Dependables Team by providing exceptional customer service and operational support to both corporate employees and over 2,000 store locations nationwide. This position is responsible for handling a high volume of incoming calls, assisting with point-of-sale transaction support, managing mail services, maintaining office supplies, and supporting administrative tasks including calendar bookings.
Essential Duties & Responsibilities
- Answer and manage a high volume of incoming telephone calls professionally and efficiently
- Transfer calls to appropriate departments and provide accurate information to callers
- Support over 2,000 store locations by assisting with point-of-sale transaction inquiries and general support needs
- Process incoming and outgoing mail and package distribution
- Maintain and organize office supplies and assist with inventory replenishment
- Assist with scheduling and calendar bookings for meetings and office functions
- Provide exceptional customer service to corporate employees, store teams, vendors, and visitors
- Support day-to-day headquarters operations and administrative tasks as needed
- Maintain professionalism and confidentiality in all interactions
Qualifications
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Professional phone etiquette and problem-solving skills
- Basic computer and office administration knowledge
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively within a team environment
Preferred Qualifications
- Previous experience in customer service, administrative support, reception, or call center environments preferred
- Experience supporting retail operations or point-of-sale systems is a plus
- Bilingual skills are a plus
- Experience with Smartsheet is a plus
- UPS shipping and package processing experience is a plus
Mavis Discount Tire is an Equal Opportunity Employer
Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting [email protected].
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at (914) 984-2500 ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant’s or an employee’s sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at (914) 984-2500 ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at 1-877-628-4755 or by sending an email to [email protected].
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Human resources: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Ability to Commute:
- White Plains, NY 10603 (Required)
Work Location: In person
