Medical Clinic Manager
Starting Pay: $50,000/year + Performance-Based Growth Opportunities
Job Summary
Do you thrive in a fast-paced, patient-centered healthcare environment? Are you organized, proactive, and motivated by creating an experience where every patient feels genuinely cared for?
We are seeking a Clinic Manager who will take ownership of daily operations, drive team accountability, and ensure our systems and patient experience are executed at the highest level.
This is not a passive administrative role. This is a leadership position for someone who takes initiative, solves problems, creates structure, and helps drive a growing clinic forward.
Your work will directly support Chesapeake AIM’s growth goals, including maintaining 120+ treatments per week, optimizing schedule utilization, and helping the clinic achieve a 35%+ profit margin through operational excellence and patient retention.
Who We Are
Chesapeake Acupuncture & Integrative Medicine (Chesapeake AIM) is a rapidly growing, results-driven integrative medical clinic specializing in complex and chronic conditions that haven’t responded to standard medical interventions.
Our goal is to reduce pain and suffering and help patients regain their quality of life through a combination of advanced therapies and traditional medicine.
We deliver comprehensive care and a five-star patient experience at every touchpoint.
The Role
We are seeking a Clinic Manager to take ownership of the day-to-day operations of the clinic.
This position reports directly to the clinic founder/owner.
You will be responsible for:
- Creating and refining systems, and operational efficiency
- Leading team accountability and communication
- Maintaining high patient experience standards
- Identifying and solving problems proactively
- Ensuring consistency across systems, workflows, and follow-up
The right person is a self-starter, problem solver, and leader who does not require micromanagement.
What You’ll Be Responsible For
Operations & Systems Ownership
- Identify inefficiencies and implement process improvements
- Ensure all systems are executed consistently and correctly
- Maintain high operational standards
- Ensure operational accuracy and follow-through
Team Leadership & Accountability
- Lead, coach, and hold team members accountable to performance standards
- Lead hiring, onboarding, and training of new team members
- Reinforce a culture of ownership, professionalism, consistency, and accountability
- Address issues directly, calmly, and proactively
- Support communication and coordination between front and back office teams
Patient Experience
- Ensure every patient interaction is warm, professional, and detail-oriented
- Help maintain our existing five-star patient experience (from first phone call through ongoing care)
Success Metrics / KPIs
Success in this role will be measured by your ability to meet and exceed existing KPIs, as well as drive team accountability, communication, and operational consistency.
Example of key indicators include:
- Maintain 90–95% schedule utilization
- Reduce and maintain no-show rate below 5%
- Ensure 98%+ accuracy in collections
- Maintain a consistent five-star patient experience
Your First 90 Days
During your first 90 days, you will:
- Learn our systems, workflows, and patient experience standards
- Work closely with the owner and leadership team
- Gain a deep understanding of our operational processes
- Begin identifying inefficiencies and opportunities for improvement
- Gradually take ownership of team accountability, systems oversight, and daily clinic operations
You will be supported through structured onboarding, ongoing feedback, and clear expectations designed to help you succeed in the role. Both in-house and external training will be provided.
Who You Are
You are:
- Highly organized and detail-oriented
- A self-starter who takes initiative without being asked
- Comfortable making decisions and solving problems independently
- Calm, professional, and focused
- A strong communicator who can lead and hold others accountable
- Energized by a fast-paced, high-standard environment
- Motivated by helping both people and systems improve
Requirements
Must-Have
- 3+ years of experience in a medical practice and/or professional office setting
- Experience managing a team, including hiring, coaching, and accountability conversations
- Strong organizational skills and impeccable attention to detail
- High level of tech comfort: able to learn EHR, phone systems, CRM tools, and workflows quickly
- Excellent communication skills with a calm, centered demeanor
- Ability to make independent decisions, solve problems, and own outcomes without micromanagement
- Reliable references
Preferred
- Experience in integrative medicine or holistic health settings
Why You’ll Love Working With Us
- Purpose-driven environment where you directly support and witness patient healing and transformation
- High-standard, growth-oriented culture with hands-on training, feedback, and support
- Consistent Monday–Friday schedule with very occasional weekend outreach/community events
- Competitive pay with performance-based increases and bonus opportunities
- Paid Time Off
- Health Insurance or Health Stipend
Growth Opportunity
This role is designed for someone who wants to grow.
As Chesapeake AIM continues expanding, this position will evolve into increased leadership, operational oversight, decision-making authority, and team management.
The right candidate will play a key role in helping remove the owner from day-to-day operations and shaping the future growth of the clinic.
Performance-based compensation increases and leadership growth opportunities are available for the right person.
Ready to Lead With Heart?
If you’re driven by meaningful work and inspired to elevate both patient care and team excellence, we’d love to meet you.
Please send your resume AND cover letter with the subject line: “Uncut Gem”
To: chesapeakeaimhiring@ gmail.com
Tell us why you are the perfect candidate for this role.
Our Mission
To serve as many patients as divinely possible, to improve their lives by expressing their potential; reducing pain and suffering wherever possible by applying the principles of Chinese Medicine and combining these principles with advancing technology to enable our patients to live their lives to the fullest.
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
Work Location: In person
