Position Summary: Assist residents, families, visitors, vendors and the management team assuring optimal customer service is achieved; coordinates meetings and schedules; runs errands; calls in supply order and organizes supplies; assists with outings; Responsible for meeting with potential residents, providing tours and coordinating necessary processes for new resident admissions.
Essential Administrative Duties
1. Answers incoming calls and takes messages for management staff.
2. Assists residents, families, visitors, vendors and the management team assuring optimal customer service is achieved.
3. Orders, organizes and assures there are ample supplies for office, nursing and other departments in back-up capacity.
4. Performs tours to potential families representing Island City Assisted Living in a positive manner, highlighting our many attributes.
5. Run errands as needed.
6. Assists residents on outings or other activities as deemed necessary.
7. Performs other administrative and supervisory duties to ensure efficient and profitable operation.
8. Forwards mail to residents/families, as needed.
9. Attends various meetings, completing minutes and sign in sheet, filing in appropriate manuals.
10. Assists management staff with various educational meetings, competencies and training.
11. Prepares minutes for meetings as assigned.
12. Coordinates and schedules meetings for management staff.
13. Schedules pre-employment physical and background check in back-up capacity.
14. Assigns appropriate GL numbers to invoices.
15. Assists CEO in monthly resident billing.
16. Treats people with respect; inspires the trust of others; works with integrity and ethically upholds organization values.
17. Notifies the CEO of any concerns or questions presented by the resident and/or the residents’ family.
18. Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
19. Maintains ongoing communications with the resident, residents’ family and physician regarding the medical needs.
20. Manages difficult or emotional customer situations responding promptly.
21. Solicits resident and family feedback to improve service.
22. Contributes to building a positive team spirit: able to build morale and group commitments to goals and objective.
23. Actively engages self as a positive member of the Island City Assisted Living team.
24. Attends all regular staff meetings and required training sessions.
25. Covers various departments during regular scheduled hours if an emergency arises.
26. Carries out all duties as assigned by the Management Team.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Ability to Commute:
- Eaton Rapids, MI 48827 (Required)
Work Location: In person
