Job Summary
Join our dynamic hospitality team as a Full-Time Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the nightly financial reconciliation, guest check-ins and check-outs, and maintain the safety and security of the property. Your exceptional customer service skills and hospitality management expertise will create a welcoming environment for guests arriving or departing during the night shift. If you thrive in a fast-paced setting, possess strong communication skills, and are passionate about delivering outstanding guest experiences, this is the perfect opportunity to elevate your career in hospitality.
Duties
- Conduct nightly audits of all financial transactions using property management systems (PMS) such as OPERA to ensure accuracy and completeness.
- Manage guest check-ins and check-outs efficiently while providing friendly, multilingual customer service to diverse clientele.
- Respond promptly to guest inquiries via phone or in person, offering solutions and information with professionalism and hospitality etiquette.
- Monitor hotel security through CCTV surveillance, perform safety inspections, and follow hotel emergency procedures to maintain a secure environment.
- Prepare detailed shift reports, incident logs, and reconcile daily revenue data for management review.
- Assist with front desk operations during overnight hours, including reservation management and guest relations.
- Collaborate with housekeeping and maintenance teams to address guest needs or property issues swiftly and effectively.
Skills
- Proven experience in hospitality management, hotel operations, or front desk roles within a resort or hotel environment.
- Strong knowledge of property management systems (PMS), especially OPERA or similar platforms.
- Excellent customer service skills with a focus on problem-solving and client communication.
- Multilingual or bilingual abilities are highly desirable to serve an international guest base effectively.
- Familiarity with hotel emergency procedures, security protocols, and night audit processes.
- Exceptional phone etiquette and communication skills for handling inquiries professionally during overnight hours.
- Ability to work independently with minimal supervision while maintaining high standards of hospitality and guest relations.
Embark on a rewarding career where your dedication to exceptional service makes every guest’s stay memorable!
Pay: From $17.00 per hour
Work Location: In person
