About the Business Unit
The Colleague Experience Group (CEG) – our Human Resources function – is focused on delivering the best colleague experience to fuel growth. We are transforming colleague onboarding into a seamless, integrated, and personalized experience.
New to Blue is our global colleague onboarding program, supporting colleagues as they join American Express or transition into new roles. We are reimagining New to Blue into a connected, scalable experience that brings together enterprise, business unit, and role learning, enabling colleagues to become effective, confident, and productive as quickly as possible.
About the Role
You will play a key role in shaping how New to Blue operates end-to-end, connecting processes, systems, and stakeholders into a single, integrated experience.
This role focuses on defining how different components come together across CEG, business units, and platforms. You will map current and future-state processes, identify opportunities to simplify and standardize, and ensure activities connect seamlessly across systems.
Working closely with stakeholders and product partners, you will translate business needs into clear requirements and user stories, helping to shape solutions that enable a scalable, connected experience.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
