Job Title: Admissions Coordinator
Supervisor: Chief Commercial Officer
Job Requirements
- Answer calls in an effective and professional manner
- Ability to efficiently gather pertinent information in initial call while inputting in CRM
- Obtain referral and treatment team information
- Gather all insurance info and promptly initiate verification process
- Knowledge and articulation of features, advantages and benefits of programing
- Monitor benefit request to be sure we get it back in a timely manner
- Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
- Keep family engaged in communication and informed of next steps
- Conduct pre-admission screenings
- Gather medical data/records
- Gather clinical data and treatment team information
- Identify clinical or medical red flags and alert appropriate personnel
- Possesses knowledge of steps to achieve a commitment for care
- Ability to demonstrate active listening skills
- Ability to connect with clients, families and referral sources through effective rapport building
- Effectively discern if a caller meets initial criteria (within 2-3 minutes)
- Efficiently refer caller out to network partners if they fail to qualify
- Knowledge and articulation of program features, advantages & benefits
- Speak passionately about the program while controlling the flow and direction of the call
- The ability to end a qualified or unqualified call with the client feeling we are serving their highest needs and best interests.
- Maintain confidentiality and integrity of staff, clients and referrals
- Communicate the value of our restoration services and solutions effectively.
- Understand client needs and tailor solutions to meet their specific requirements.
- Develop and maintain long-term relationships with key people in other local facilities.
- Regularly follow up with clients to ensure their satisfaction and address any concerns
- Work closely with the operations and project management teams to ensure successful project execution
- Other duties as assigned
Company Qualifications
- Preferred 1-2 years working admissions in substance abuse/mental health treatment
- Enthusiastic, strong on the phones, empathetic
- To be Culturally Competent
- Knowledge of and experience working with all Google Docs, Sheets, Drive, CRM software etc
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Marlton, NJ 08053
