Position: Service Coordinator
Location: North Hollywood, CA
Employment Type: Full-Time
Delta Fire Protection & Equipment is a trusted fire protection company serving commercial and residential clients throughout Southern California. We specialize in fire sprinkler systems, fire extinguishers, inspections, maintenance, and code compliance services. Our team is committed to safety, reliability, and exceptional customer service.
We are seeking a highly organized and detail-oriented Service Coordinator / Administrative Assistant to support our service department in our North Hollywood office. This role is essential in coordinating technicians, scheduling service calls, maintaining compliance documentation, and ensuring smooth daily operations. The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment.
ESSENTIAL ELEMENTS/DUTIES
Service Coordination
- Schedule and dispatch technicians for inspections, repairs, and service calls
- Coordinate with customers to confirm appointments and provide updates
- Track service progress and ensure timely completion of work orders
- Prioritize emergency service requests
Administrative Support
- Prepare and process service reports, proposals, and invoices
- Maintain accurate records of inspections, deficiencies, and compliance documentation
- Organize permits, certifications, and regulatory paperwork
- Support billing and accounts receivable follow-up as needed
Customer Service
- Serve as the primary point of contact for incoming calls and emails
- Provide professional communication with property managers, contractors, and building owners
- Assist customers with service inquiries and documentation requests
Qualifications
- 2+ years of administrative or service coordination experience (construction or fire protection industry preferred)
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with service management software is a plus
- Ability to work independently and as part of a team
Preferred Qualifications
- Knowledge of fire protection systems, inspections, or compliance processes
- Experience working with commercial property managers or contractors
- Familiarity with Southern California building and fire code requirements
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Paid time off
- Paid holidays
- Opportunities for growth within the company
- Supportive team-oriented work environment
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- service coordinator: 2 years (Required)
Ability to Relocate:
- North Hollywood, CA 91606: Relocate before starting work (Required)
Work Location: In person
