- Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
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Prepares various audit worksheets as well as the Daily Flash Reports.
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Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
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Logs guest complaints into the Front Desk Communication or Log Book.
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Register guests into the hotel and checks guests out of the hotel.
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Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
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Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
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Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
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Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
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Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
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Handles confidential information, including guest records, with a high degree of integrity.
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Makes daily deposits (as applicable).
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Verifies room charges and rates; verifies register has appropriate starting cash.
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Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
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Submits reports to the corporate office as appropriate.
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Monitors room availability.
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Blocks rooms and handles guest requests.
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Performs and documents security walks on a regular basis.
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Has a thorough knowledge of emergency procedures and the implementation of procedures.
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Prepares continental breakfast on time; replenishes breakfast items as needed.
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Performs duties of a Guest Service Agent, including laundry functions as directed.
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May be required to make management decisions in the managers absence.
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Provides a professional image at all times through appearance and dress.
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Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
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Opportunities for advancement and career growth
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Warm and supportive work environment
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Competitive Wages
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Medical, Dental and Vision Insurance
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Flex Spending Account
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Voluntary Life Insurance
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Short Term and Long Term Disability
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401(k) retirement plan with Employer Match
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Paid Time off Programs
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Holiday Pay
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Jury Duty Leave and Bereavement Leave
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Highly motivated team player with strong initiative and desire for achievement
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Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
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Ability to work well in stressful situations
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Readily available and approachable for all guests while providing excellent guest service
