BayNova has an exciting opportunity for a
User Support Specialist to join our team in support of an important federal government client in
Alexandria, VA.
We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.
Daily Job Responsibilities:
-
Escalated user support administration
-
Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
-
Office365 administration and troubleshooting of email accounts.
-
Serve as liaison between the help desk and infrastructure support teams.
- Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
-
Must be able to delegate and prioritize responsibilities.
-
Responsible for escalation within the team or to management
-
Communicate and work effectively with other contractors and personnel from other system administration teams.
-
Responsible for team communications and notifications to customer
-
Attends team meetings and keeps team members informed of pertinent information.
-
Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M
-
Generate detailed SOPs.
Requirements:-
Ability to obtain a Public Trust Clearance
-
1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification
-
Working knowledge of the Microsoft environments
-
Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.
-
24x7 On-call rotation for after hours support
-
Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
-
Self-starting individual with the ability to work independently on issues with minimal supervision.
-
Detail-oriented technical and strong analytical skills.
-
Exceptional customer service and follow-up skills.
hhLQ593l41
