IT Technical Support Analyst I:
On behalf of our Technology client, Procom is searching for an IT Technical Support Analyst I for a contract role. This position is onsite at our client’s Kenosha, Wisconsin office.
IT Technical Support Analyst I - Job Description:
The IT Technical Support Analyst I provides essential technical support and assistance to customers through various channels, ensuring user satisfaction. This role involves maintaining computer-related functions, administering systems, and ensuring secure communication systems within the company.
IT Technical Support Analyst I - Responsibilities:
- Provides quick response time to analyze problems and provide customer support.
- Troubleshoots system management to maximize computer time.
- Installs software/hardware to empower users to better accomplish their jobs.
- Simplifies operational practices to remove non-value-added steps.
- Ensures that the communication system is secure.
- Ensures software and systems are available to quickly get users onto the network.
- Maintains Information Technology systems documentation.
IT Technical Support Analyst I - Mandatory Skills:
- Computer hardware and setup
- ServiceDesk operations
- Operating systems such as Microsoft Windows, Server, and Hypervisors
- Software applications such as MS-Office, Anti-Virus Applications, VEEAM or comparable backup solution
- Multi-factor authentication
- Customer focused environment
- Operating system management
IT Technical Support Analyst I – Nice-to-Have Skills:
- Scheduling work to achieve goals
- Data processing
- Process improvement
- Good interpersonal skills
- Flexibility to adapt to changes in the marketplace
IT Technical Support Analyst I – Assignment Length:
The contract could be a month or could stretch much longer, with the potential for a longer-term hire as the team is in growth mode.
IT Technical Support Analyst I - Start Date:
ASAP.
IT Technical Support Analyst I - Assignment Location:
Kenosha, Wisconsin, United States, onsite.
