Mariachi Bakery’s mission is to bring comfort to the communities we serve by providing quality Mexican-inspired
specialty coffee, pan dulce and savory treats.
Job Summary
This position contributes to MARIACHI BAKERY success by providing excellent customer service. This job creates the
MARIACHI BAKERY EXPERIENCE for our customers by providing customers with prompt and quality service,
maintaining a clean and comfortable store environment. Understands and executes in accordance with MARIACHI
BAKERY mission, values and policies.
Activities & Responsibilities
Follows Mariachi Bakery operational policies and procedures, including those safety and security, to ensure
the safety of all partners during each shift.
Provides quality Service consistently for all customers by following the good practices and Culture of Mariachi
Bakery.
Prepare bills for food, accept payment or make change.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities
sanitary.
Balance receipts and payments in cash registers.
Scrub and polish counters, steam tables, and other equipment
Replenish foods at serving stations.
Deliver orders to kitchens and pick up and serve food when it is ready.
Organize and deliver food for third party delivery platforms.
Taking orders and answering phones.
Follows all health, safety and sanitation guidelines for the handling of all products.
Maintains a calm demeanor during high volume or unusual events to keep store operating to standard and to
set a positive example for the shift team.
Plan work accordingly for Drip Coffee and Café de Olla, based off consumption to have the correct stock
available for sale.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Available to perform many different tasks within the store during each shift
Provide guest with product details, such as bread ingredients, preparation description or allergen information
Clean or sanitize work areas, utensils, or equipment.
According to the established role, help maintain clean areas including service areas such as the
bathroom/customer bathroom/Dining room etc.
Set up or restock product displays.
Stock guest service stations with customer utensils.
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Order, receive, or stock supplies or retail products.
Attend all scheduled associate meetings and offers suggestions for improvement.
Coordinate with and assist fellow associate to meet customer’s needs and support the operation of the
restaurant.
Fill-in for fellow associate where needed to ensure guest service standards and efficient operations.
Distinction of Position
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Mariachi Bakery
Serve as Customer Service Mariachi Bakery expert providing exceptional knowledge of all products.
Contributes to positive team environment
Delivers excellent customer service to all customers by understanding that customers come first and
connecting with the customer. Discovers, responds and anticipates customer needs
Demonstrate the correct use of equipment, such as Clover Point of Sale system and other tools.
Basic Qualifications
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long
periods of time
Ability to carry 35lb on a consistent basis
Experience in the service or entertainment industry (i.e. restaurant, bar, theater, or hospitality)
Reading, writing, and oral proficiency in the English language.
Available to work flexible hours, including early mornings, evenings, weekends, and holidays
Preferred Qualifications
1-2 years of specialty retail sales experience
1 year of Customer Service experience
High attention to detail with the ability to multitask and prioritize effectively
Ability to learn quickly
Ability to read customer cues and curate an immersive experience based on customer needs
Strong interpersonal skills
Ability to build relationships quickly
Ability to work in multiple positions within different store departments (Zones), performing many different
tasks within the departments during each shift
Ability to memorize complex menus, ingredients & recipes.
Facilitation and presentation skills
Ability to understand and carry out oral and written instructions and request clarification when needed
Ability to work as part of a large and matrixed team
Fluent in Spanish preferred, but not required
Associate Disclosure
All qualified applicants will receive consideration for employment without regard to race, color, age, religion,
sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran
status or any other characteristic protected by federal, state or local laws.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Mariachi Bakery is committed to offering reasonable accommodations to job applicants with disabilities.
Pay: $17.81 - $21.00 per hour
Work Location: In person
