SYSTEMTEC is seeking a Technical Trainer II for a on-site opportunity for candidates in Columbia, SC. The Candidate will deliver technical training while supporting customer service operations in a dynamic contact center environment. The Candidate will collaborate with cross-functional teams to improve training content, enhance business processes, and help ensure a high-quality customer experience while supporting the implementation of modern contact center technologies.
Required Qualifications of the Technical Trainer II:
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- Bachelor's degree in any field, or an equivalent combination of education, training, and relevant professional experience.
- At least 3 years of related professional experience, including a minimum of 2 years delivering training or instructional programs.
- Experience supporting customer service or contact center operations.
- Familiarity with contact center applications and quality management tools.
- Proficiency with Microsoft Office 365.
- Strong verbal and written communication skills with the ability to present information effectively.
- Excellent customer service, organizational, and documentation skills.
- Ability to manage multiple priorities in a fast-paced, collaborative environment.
- Must meet applicable federal residency requirements, including residing in the U.S. for at least 3 of the past 5 years.
Preferred Skills/Experience of the Technical Trainer II:
- Experience with cloud-based contact center platforms such as Amazon Connect.
- Experience developing, updating, or enhancing training materials and job aids.
- Knowledge of healthcare, insurance, or government-regulated environments.
- Experience using PDF editing or document management software.
- Ability to support process improvement initiatives and technology implementations.
Responsibilities of the Technical Trainer II:
- Deliver instructor-led and virtual training to employees supporting customer service operations.
- Provide professional support to customers through phone, email, chat, and other communication channels as needed.
- Develop, maintain, and update training materials, documentation, and educational resources.
- Document customer interactions and ensure compliance with quality and productivity standards.
- Collaborate with internal teams to improve training programs, operational processes, and customer support effectiveness.
- Assist with the implementation and ongoing support of a cloud-based contact center environment.
Work Location: 100% on-site Columbia, SC.
Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match.
***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***
Pay: $29.24 per hour
Work Location: In person
