Job Summary:
Emergency medical situations can be stressful for all parties involved. As a Client Support Specialist at Inkwell, you will serve as the first point of contact for pet parents, providing excellent customer service and support during these stressful times. Your role will be essential in creating a welcoming environment, maintaining a streamlined process for incoming patients, and facilitating effective communication between pet parents and our veterinary team.
Key Responsibilities:
- Greet clients and their pets warmly, ensuring a positive and professional first impression.
- Maintain accurate client and pet records, ensuring all information is up-to-date and organized.
- Assist clients in completing necessary paperwork
- Support the veterinary team by coordinating communication with clients regarding follow-up care and treatment plans.
- Handle billing and payment processes efficiently, addressing any client concerns with empathy and professionalism.
- Help maintain a clean and organized reception area, contributing to a welcoming clinic atmosphere.
Qualifications:
- High school diploma or equivalent; prior experience in a customer service or veterinary setting is preferred.
- Strong communication and interpersonal skills, with a focus on client relations.
- Ability to multitask and thrive in a fast-paced, dynamic environment.
- Proficient in basic computer skills.
- A genuine compassion for animals and their owners, reflecting our commitment to local community care.
Benefits:
- $16 - $20/hr based on skills and experience
- Contribution to health insurance
- 401k
- Vision Coverage
- Dental Coverage
- Life Insurance, AD&D Insurance, Long-term Disability
- PTO, approx 2 weeks per year
- Annual uniform allowance
- Opportunities for professional growth and continuing education.
- Employee discounts on veterinary services and products.
** The current suite of benefits is still being formulated (#startup)
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
