About the client
An in-patient behavioral health organization with headquarters in Santa Monica (with treatment centers across the US) is seeking a Financial Services Patient Representative in providing high-touch customer service to their clients/patients' financial and billing needs.
Job Summary
We are seeking a detail-oriented and compassionate Financial Patient Services Representative to join our team. The ideal candidate will possess strong medical administrative skills, excellent communication abilities, and a thorough understanding of medical billing and patient financial responsibilities. In this role, you will serve as a vital link between patients and our clinical teams, ensuring accurate financial processing, insurance coordination, and exceptional customer service to support our clients’ treatment journey.
Responsibilities
- Assist patients with financial inquiries related to their treatment plans, insurance coverage, and billing processes.
- Verify patient insurance information and obtain pre-authorizations or referrals as needed to facilitate seamless billing procedures.
- Collect payments accurately and efficiently while maintaining compliance with privacy regulations and confidentiality standards.
- Collaborate with clinical staff to ensure all necessary documentation is complete for billing purposes.
- Maintain detailed records of patient accounts, payment histories, and insurance claims in our management system.
- Follow up on outstanding balances or denied claims promptly to optimize revenue cycle management.
- Provide exceptional customer service by addressing patient concerns professionally and empathetically.
Requirements
- Proven experience in a medical office setting with a focus on financial services or billing support.
- Knowledge of medical terminology and familiarity with healthcare billing procedures.
- Prior experience working in dental or medical offices is highly desirable.
- Strong organizational skills with attention to detail in managing multiple accounts simultaneously.
- Excellent communication skills to effectively interact with patients, insurance providers, and team members.
- Proficiency in office software applications and electronic health record systems.
- Experience supporting medical administrative functions within a mental health or behavioral health environment is a plus. Join us in delivering compassionate financial support that empowers our clients on their path to recovery!
Work Environment and Physical Requirements
- This is a on-site position requiring regular in-office attendance based on business needs and company policy.
- Work is primarily performed in a professional office environment.
- Requires prolonged periods of sitting and working at a computer, including frequent use of a phone, keyboard, mouse, and multiple computer monitors.
- Must be able to communicate effectively via telephone, video conferencing, and in person.
- Requires the ability to review, analyze, and interpret data, reports, and electronic documents with attention to detail.
- May occasionally be required to move or transport office materials weighing up to 15 pounds.
- Requires the ability to remain stationary for extended periods while performing analytical and administrative tasks.
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Compensation & Benefits
Starting compensation range of $28.00 - $30.00 hourly. Exact compensation will be determined by experience, education, licensure/certifications, and location, in accordance with applicable laws.
The client offers a comprehensive benefits package including medical, dental, vision, 401k with employer match, PTO, along with additional voluntary benefits.
Equal Opportunity Employer
We are an equal opportunity employer and are committed to a policy of equal employment opportunity for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status in accordance with applicable federal, state, and local laws. All employment decisions are based on job requirements, individual merit, and business need.
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will you now or in the future require sponsorship?
Ability to Commute:
- Los Angeles, CA 90025 (Required)
Work Location: In person
