Strategic Partnership & Communication
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Engage in high-impact conversations with employer-members about benefit strategy, market trends, and opportunities to optimize cost and quality.
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Collaborate with the New Business, Sales, Marketing and Operations teams to ensure continuity between implementation, onboarding, and account management for our commercial business clients.
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Support brokers and third-party administrators by providing clear communication and aligning efforts to maximize business value for our clients and their employees.
- Serve as a strategic advisor to internal stakeholders, elevating employer perspectives in organizational decision-making.
Employer Retention & Benefit Design Engagement
- Design and execute employer benefit design engagement strategies that proactively build long-term employer relationships and drive retention.
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Guide the team in developing annual benefit engagement plans for employer groups, with clear goals and tactics aligned to strategic priorities.
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Monitor client satisfaction and identify opportunities to achieve a best-in-class account management experience through feedback, trend analysis, and Voice of the Customer insights.
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Partner with internal departments to anticipate and address employer needs, resolving complex issues and ensuring exceptional service delivery.
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Prepare and lead internal Quarterly Business Reviews (QBRs) to evaluate employer engagement, surface trends, share outcomes, and align cross-functional efforts that support retention and value delivery.
Team Leadership & Development
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Hire, lead, and develop a high-performing Account Management team aligned with organizational values.
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Coach team members to deepen their consultative skills and health benefits expertise, positioning them as trusted partners to employers and their broker representatives.
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Foster a collaborative and learning-focused team culture that promotes accountability and innovation.
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Provide clear expectations, regular feedback, and support professional development opportunities for all team members.
Organizational Representation & Contribution
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Contribute to organization-wide planning and reporting efforts, offering insights and data from clients and their employees.
- Represent the organization at client-facing meetings and events as a credible and relationship-driven voice of The Alliance.
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Maintain strong awareness of health benefits market trends and apply insights to guide team strategy and member-facing conversations.
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Participate in cross-functional initiatives to advance organizational goals and deliver a consistent employer experience.
- Bachelor’s degree in business, healthcare administration, communications, or a related field.
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Minimum of 7 years’ experience in account management, relationship management, or client success, including prior supervisory experience.
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Demonstrated success in coaching teams, building strong client relationships, and resolving complex issues.
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Excellent interpersonal, verbal, and written communication skills.
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Confident in presenting to a variety of audiences including senior leaders and employer stakeholders.
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Proficient in interpreting client needs and using data to develop actionable strategies.
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Strong analytical and critical thinking skills with the ability to manage competing priorities.
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Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
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Holds a valid Wisconsin Accident and Health Intermediary Insurance License (or ability to obtain within 6 months of hire).
- Background in health benefits, self-funding, or insurance is strongly preferred.
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Familiarity with employer group purchasing or cooperative business models.
- Ability to sit or stand for extended periods.
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Regularly required to talk, hear, and use hands and fingers.
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Must be able to lift up to 10 pounds occasionally.
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Ability to travel regularly for employer meetings or industry events.
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Comfortable working in a fast-paced, deadline-driven environment.
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Ability to present and communicate effectively in both virtual and in-person settings.
The Director, Employer Engagement, in close collaboration with New Business Sales Leadership, leads the Account Management team in delivering proactive, strategic support to our employer-members, their consultants, and their benefit plan partners. This role is responsible for deepening relationships, driving retention, and ensuring employers experience the full value of their partnership with The Alliance. The Director coaches team members to serve as trusted advisors and partners, helping employers navigate health benefit strategy in alignment with their organizational goals.
At The Alliance, our mission is helping employers self-fund smart. We serve as the voice for self-funded employers who want more control over their healthcare costs and who believe that affordable, high-quality care should be accessible to everyone.
Along with the satisfaction you’ll receive from working with a mission-driven organization, you’ll join a humble, lively, and hard-working group of people. The Alliance is home to a highly collaborative, creative, and dedicated bunch; you’ll feel our warm friendliness, be fueled by our inspiring passion, and find support from us when you need it, too.
